Brittany Cook work email
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Brittany Cook personal email
Experienced working in various fast paced environments demanding strong organizational, technical and interpersonal skills. Comfortable working with all levels within the organization, and committed to superior customer service. Detail-oriented with great work ethic, resourceful in project completion with the ability to multi task effectively, to change and adapt to any position. Key skills include, MSP Black Knight, Microsoft Office, SAP, time management, problem solving, integrity and confidentiality, excellent verbal and written communication. experience using LiveChat, ZohoDesk as well as Zendesk.I have many years of merchandising, call center and retail sales experience. I enjoy working with people and helping companies reach their goals by exceeding expectations. I believe working together as a strong team player is very beneficial in all areas, as well as being able to work independently. I am always looking to improve my current strengths and skills and progress in my career.
Set And Service Retail
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Retail MerchandiserSet And Service RetailChicago, Il, Us
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Retail MerchandiserSet And Service Retail Feb 2022 - PresentGreater Chicago Area
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Mortgage SpecialistDovenmuehle Feb 2020 - Oct 2023Lake Zurich, Illinois, United StatesHandle incoming and outgoing calls to assist borrowers and clients.· Performs reviews of loan documents and disclosures needed to evaluate borrower requests.· Reviews and responds to emails received in processing email proxies as assigned.· Reviews and processes documents and requests received via hardcopy mail as assigned.· Reviews and references Servicing, and compliance guidelines as needed to process borrower requests. -
Mortgage Loan SpecialistDovenmuehle Feb 2018 - Oct 2022Lake Zurich, Illinois, United StatesHandle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.The position is handling inbound HELOC calls from approximately 35 to 65 calls per day.The callers are borrowers, bankers, and Third parties requesting Pay offs, pay downs, payment information and all servicing questions related to Home Equity line of credit for multiple clients.
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Loan Servicing SpecialistDovenmuehle Mortgage, Inc. (Remote) Sep 2020 - Jan 2023Lake Zurich, Illinois, United States• MSP Black Knight, Microsoft Office, SAP• Answer customer inquiries concerning all aspects of loan servicing• Communicate and support total quality initiatives throughout the organization• Maintain knowledge base of current practices, procedures, and policies for each department within loan servicing• Maintain knowledge base of current practices, procedures, and policies for Private Label clients• Effective communication skills: ability to work with an upset client.• Explore ideas for improved workflow• Mentor new call center associates
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Customer Support SpecialistTeleperformance Jul 2019 - Jun 2021From Home•Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner•Provide excellent customer service through active listening -
Beauty ConsultantWalgreens Jun 2018 - Jul 2019Ottawa Illinois• Greet customers upon entering. Demonstrate great customer service skills• Demonstrate proper use of makeup and skin care products• Identify customers’ needs by addressing concerns. Provide recommendations • Keep beauty area clean and properly sterilize products used on customers• Keep track of sales, define objectives, meet goals. Report to store and district manager -
Customer Service Representative (Remote)Resultscx Apr 2016 - Jun 2018Chicago, Illinois, United StatesBasic understanding and ability to apply Centers for Medicare and Medicaid (CMS) regulatory requirements and standard operating procedures.Researches accounts, claim history or benefits to identify issues and resolution steps. Identifies complaints (grievances), requests for coverage determinations or appeals, and possible fraud, waste or abuse to forward to the correct department for research and resolution.Contributes to meeting or exceeding CMS call center metrics and Call center goals.Follows up with caller to provide response or resolution steps as needed.Clearly documents incoming and outgoing call reasons and dispositions in CRM database. -
Retail MerchandiserPremium Retail Services Nov 2013 - Mar 2016Chicago• Follow planograms, complete resets, revisions, replenish products, product placement, update signage. • Work independently as a self-starter as well as a team at times with little instructions. • Communicate effectively among managers in-store. • Take pictures, send information as instructed back to company when each task is complete.
Brittany Cook Skills
Brittany Cook Education Details
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Health Information/Medical Records Technology/Technician -
Clinical Laboratory Science/Medical Technology/Technologist
Frequently Asked Questions about Brittany Cook
What company does Brittany Cook work for?
Brittany Cook works for Set And Service Retail
What is Brittany Cook's role at the current company?
Brittany Cook's current role is Retail Merchandiser.
What is Brittany Cook's email address?
Brittany Cook's email address is br****@****nce.com
What schools did Brittany Cook attend?
Brittany Cook attended Richland Community College, Illinois Valley Community College.
What skills is Brittany Cook known for?
Brittany Cook has skills like Leadership, Customer Experience, Phone Etiquette, Customer Satisfaction, Telecommunications, Cosmetics, Beauty Industry, Merchandising, Customer Service, Retail Displays, Retail Sales, Telecommunication Services.
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Brittany Cook
Award-Winning Top Recruiter | Recruitment Consultant @ Wilson - Supporting Ideal Image | Building Impactful Careers And Exceptional TeamsWindsor, Mo2wilsonhcg.com, idealimage.com -
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