License: 0620 - ADJUSTER - ALL LINES

I worked in the Information Systems department and dealt mainly with internet security and compliance regulation projects. My daily activities included project management, oversight of the VP’s calendar, scheduling for 17 managers, setting meeting agendas and taking minutes, various document review and tracking, invoice processing and data queries.Project Management:Attended meetings with team members and management, took notes on project scope and date changes, and applied changes in Open Work Bench. I set up new projects, which included adding start/end dates and getting budget cost plans approved. Scheduling:My main focus was on the VP’s calendar. His day included meetings with his senior management and their various teams as well as meetings with the CIO and other board members. Ensuring there was ample time for each meeting, availability of all attendees and enough free time for VP to complete daily tasks related to his position. For the other managers I was responsible for scheduling all of their meetings for the year, totaling over 400 various meetings with different recurrences. Eliminating conflicts and double bookings for each person demanded a high level of creative thinking and organization.Document Review:Many of the documents I reviewed before VP approval included business partner assessments, data protection addendums, security plans for various systems and applications, contractor extensions, statements of work and similar contracts for vendors, and invoices for said vendors. Invoice Processing:Assisted other business areas by verifying accuracy of labor rates, PO numbers, invoice numbers, and ensuring that warranty discounts were maintained. I assisted for this process for 3 different vendors.Data Queries:Pulled queries from systems and applications including: Clarity, OpenWork Bench, Access, Excel, SharePoint, and our internal request ticketing system. I then formatted the required information in the requested form.

The position entails many different facets from office management, human resources, employee management and staffing, and event planning. Office Management: Took inventory and ordered office supplies on a bi weekly basis. Took inventory of marketing materials and collaborated in the designing and ordering process. Took inventory of course materials (i.e. book sets, headsets and teacher materials) and reported to operations. Arranged rooms for classes, fielded walk in customers and phone calls and established relationship with students. Human Resources: Posted positions online via VirtualEdge, looked through resumes, interviewed possible candidates, selected and trained them. Was the liaison for the local office and main office HR. Oversaw the new hire paperwork process and verified for proper identification. Employee Management and Staffing: Trained new employees on company policies, products and their expected job functions. Organized trainings for full staff on changes and additional responsibilities. Managed team of 11 campus representatives, oversaw their payroll process, assigned schedules for shifts and visits to student groups on the USF Tampa campus and handled last minute changes in staffing. Provided needed materials for teachers and representatives.Event Planning: Confirmed staff, attendance and date of an average of 20 events each month. Packed materials for events and arranged for their pick up or delivery to appropriate staff. Secured dates and locations for events. Marketed for events via electronic and print medias. Followed up with guests of events and tried to secure sales.

Overall, a fast paced work environment where absolute guest satisfaction is our highest priority. I have learned much about what needs to be done to make a restaurant run smoothly but more importantly how to make each person who walks through the door feel welcomed and cared for. Host: 4 years experience. Multitasking greeting and seating guests, answering phones, maintaining the lobby and bathroom, resolving guest complaints if a manager is not needed to resolve the situation.Cashier: 3 years experience. Focuses on tour guiding the menu, taking orders for guests on the phone and in person, making change for servers, and responsible for maintaining a correct drawer balance of $500.Curbside: 3 years experience. A detail-oriented position, checking to make sure all food items are correctly prepared and packed for guests before it leaves the building. A fast paced area, taking orders on the phone, packing them and taking them outside to cars.Baker: 3 years experience. Learned how to prioritize tasks based on importance and length of time to complete each order, including preparing the bakery for the day and closing it down at the end of the night. Speaking with guests, answering their questions.; 3 years experience. A detail-oriented position, knowledge of food and table numbers ensures the correct dish arrives to the right guest. Avoiding costly and time consuming run errors helps keep the entire restaurant running smoothly.Designated Trainer: 3 years experience. Selected by the management team to train new employees in all the areas I am certified in. Imparting my knowledge through on the job training, administering tests and verbal critique.