Brittany Baird Email & Phone Number

Ottawa, Canada Area

-Completed various activities for claims such as uploading templates, adding or editing claims, and processing closures within specific timelines-Greeted clients and visitors in a professional manner, determined the nature and priority of the reason for visit, registered visitors on log a sheet and informed appropriate staff if required-Advised appropriate staff upon arrival of a client (with or without appointments) in a timely manner; accessed customer management tools to provide information about the claim or account-Accepted payments and issuing receipts for benefit related debts and revenue payments, document and complete the necessary forms or systems and payment logs to reconcile payments-Answered questions regarding employer accounts and/or worker claims; worked closely and liaison with Account Specialists and Collections-Assisted in the completion of forms and check for accuracy and completeness-Notified security office of any disruptive behaviour by clients or public at reception area; maintained display unit in reception area with WSIB forms as required-Prepared outgoing Canada Post and courier mail by completing courier slips and arranging for courier delivery, including documents being shipped between WSIB locations-Processed incoming mail by receiving and sorting various types of mail and envelopes-Sorted mail according to pre-defined categories, such as WSIB forms, claim number and document type-Processed outgoing mail using electronic high speed equipment-Fed mail through inserter for folding, stuffing and enclosing self-addressed envelopes where indicated-Weighed mail/packages using electronic weighing machine to calculate postage, affixing postage or feeding through postage meter

Ottawa, Canada Area

-Scheduled new and follow up appointments for the Director, Senior Sales Associate, and Sales Associate for both potential and existing customers-Organized and planned marketing mail outs on a daily basis to ensure targets of over 900 emails per week were successfully met-Maintained and created several Excel documents with various statistics for the Vice President of Marketing -Prepared customer briefings as requested for in person visits and tracked information packages and briefings for out of town visits-Managed and directed incoming calls and emails in a fast, efficient, and courteous manner-Handled expense reports for the account executives for over 100 organizations and provided information on the monthly/quarterly financials for the subscriptions team-Sent both monthly and annual invoices for customers and followed up on any overdue invoices with customers directly-Ordered and managed the quarterly mailings of the Best of The Board magazine to subscribers-Communicated with internal staff such as IT, Facilities, and Marketing departments on a regular basis to ensure smooth functioning of projects

University Of Ottawa

-Answering student and alumni requests for career assistance in a timely manner in order to better serve the clientele of the Career Development Centre -Responding, answering, and screening phone, email, and in-person inquiries from employers, students, staff, and alumni while providing information when needed-Compiling and summarizing monthly statistics using software in order to better analyze the services offered and make any necessary improvements-Performing opening and closing procedures such as sending reminder emails for appointments and responding to voicemails-Creating and updating training manuals in order to properly train new employees-Triaging and directing students and alumni to the appropriate service or departments based on their inquiries-Demonstrating strong leadership skills while creating schedules and supervising a team of sixteen (16) student mentors

Ottawa, Canada Area

-Performed administrative tasks such as replying to emails, answering phone calls, responding to voicemails -Scheduled appointments and updated calendars for all of the services offered at the career centre-Offered career development mentorship to students and alumni of the University of Ottawa-Shared information regarding different career services offered, workshops, career fairs, and other career related activities organized both on and off campus-Provided feedback to both students and alumni regarding their resume, provided job search strategies and career exploration assistance for both full and part time employment-Participated in updating office resources, job search tools, and promotional information