Brittany Boyd Email & Phone Number

Currently, as the Director of Partner Success, I orchestrate the development, management, and continuous improvement of our onboarding and off-boarding processes. I actively generate onboarding announcements via LinkedIn to boost community engagement and brand awareness. Leading the Partner Success Team based in Bangladesh, I ensure that all operations align with our company goals and achieve high client satisfaction.• Utilized Prismico.io for regular updates to the company website, ensuring current and prospective clients receive up-to-date information.• Conducted bi-weekly synchronization meetings with the team, leveraging Slack for real-time communication to enhance team cohesion and response times.• Drove the sales and implementation of Marketing Services (Salesforce Marketing), managing client expectations and service delivery.• Served as the primary point of contact for user inquiries, offering timely and effective system and product support to 120 registered representatives along with 15 non-registered representatives.• Developed a Salesforce-based knowledge learning base with a keen focus on enhancing user self-service capabilities and system understanding.• Demonstrated proficiency in hosting Platform-wide Monthly Training Calls, presenting important updates and training to enhance platform utilization.• Executed annual OKRs for the Partner Success Team, including setting key action items and conducting monthly progress reviews.• Published a Monthly Technology Newsletter to inform users of recent system updates and features, keeping the community informed and engaged.• Introduced and integrated new business card designs, refreshing the company's branding and professional image.• Procured all necessary hardware, cellphones, and office supplies for Stonehaven corporate employees, ensuring the team is well-equipped and productive.

As the Partner Success Manager at Stonehaven LLC from 2021 to 2022, I was responsible for creating comprehensive documentation and instructional videos to train users on system best practices, significantly enhancing system utilization. I managed user onboarding, data migrations, and training, ensuring seamless integration and proficient system use. I implemented the Global Relay archiving system for all users to ensure compliance and uphold data integrity. Additionally, I conducted background checks for new users in collaboration with our Compliance team to address any potential concerns proactively. I also took charge of procuring essential hardware, cell phones, and office supplies for internal corporate needs, supporting our operational infrastructure. Managing the quarantine messaging system Sophos for corporate employees, I played a key role in safeguarding our company against security threats. My efforts were crucial in maintaining robust operational standards and ensuring comprehensive system proficiency among users.• Possesses advanced administrative and technical expertise across the Salesforce.com platform and its products.• Integrated Fluxguard, a new website crawling system, to improve web monitoring and security measures.• Provided first-level tech support, resolving user issues through Zoom calls with screen sharing or remote access, facilitating onboarding and continuous system use.• Established and maintained relationships with users to boost partner productivity, system adoption, and retention.• Administered product communications, ensuring users are informed about updates, features, and best practices.• Curated Swag boxes for the new year 2022, managing the selection, assembly, and global distribution to new hires.• Implemented personalized company swag, such as hats, thermoses, and vests with the company logo, enhancing brand identity.

Atlanta, Georgia, United States

Atlanta, Ga

• Create, review, approve and sign all client contracts; scrutinize terms alongside legal aides to update and optimize due to effects of the pandemic.• Point person for office management, managing daily tasks and overseeing program logistics with accurate and timely logistical fulfillment and shipping; conducted weekly Ops Alignment meetings with leadership and vendors to synthesize expectations.• Facilitated employee offboarding and onboarding, syncing systems and schedules; maintained employee events calendar.• Provided cost estimates and managed employee appreciation events, from catered parties, to anniversary celebrations, prompting spirited staff engagement.• Charged with converting routine workflows and hierarchies into documented process expectations for SOP’s, trainings, logistics planning, and secure filing systems; ensure company acceptance by promoting best usage for all internal tools.

Atlanta, Ga

● Identify training and curriculum needs, gaps, and opportunities as they relate to organizational needs. ● Design and deliver classroom, webinar, and one on one instruction and maintain a Salesforce eGuide for 400 employees.● Monitor the Learning Management System (LMS) and execute and administer the digital adoption platform.● Collaborate to produce stimulating knowledge sharing videos for new hires and veteran employees.● Provide written evaluation and performance feedback after training completion.● Develop the HR on-boarding program for Salesforce, the company, industry, clients, and data analytics.Selected achievements:● Created a training program and videos titled "Salesforce bits with Brittany,” and decreased on-boarding time by 67%.● Achieved 12% support case reduction in 1 week, with a sustained decrease of 10% due to the creation of the WalkMe platform.● Decreased new hire hotel and flight costs significantly, by transitioning some training from in-person to virtual.● Contributed to a Sales Summit sales kickoff course, helping with set up and with other training needs.● Recognized with “Key Participant” award, presented by the VP of Operations.

● Reviewed, researched, resolved, and closed customer cases in a help desk environment for 3 distinct business units.● Supported outside ~350 sales and support team members with best practices and created a field quick reference guide.● Identified adoption issues and conducted training for Salesforce users and new hires. ● Researched and corrected database inaccuracies and inefficiencies to keep data clean and up to date.● Monitored markets, users’ roles, user profiles, security, workflows, and other key metrics to ensure compliance.● Participated in the QA/UAT process prior to, and during, sprint releases, including acceptance testing.● Acted as Salesforce administrator for inside and outside sales, fulfillment, billing, sales operations, and data feed teams. Selected achievements:● Created a new way to review the case queue and identify pain points for the field, improving sales team satisfaction.● Increased the speed to create Mass Product Agreements (MPAs) to help close and win pending revenue by 15%.● Provided virtual SFDC technical support for the National Apartment Association (NAA) conference in 2015.

Norcross, Georgia

● Performed initial client assessments and analyses to begin the fulfillment process and followed-up with clients.● Administered live product listings and processed, analyzed, and uploaded product information.● Created fulfillment cases and fulfillment actions to fulfill missing products and ensured accuracy in the transfer from billing.● Worked directly with the client to solve problems and resolve issues quickly.Selected achievements:● Helped relieve a backlog of products which we were then able to bill.

Norcross, Georgia

● Worked directly with 10 markets across 10 states to quickly turnaround finalized agreements and maximize revenue.● Analyzed incoming legal agreements for appropriate finalization or hard rejection and finalized contracts in the database.Selected achievements:● Developed a new triage process for agreement approval, resulting in 20% fulfillment time reduction and smoother processes.● Received an “Outstanding Service Award,” voted on by the field and presented by management in 2013.

Norcross, Georgia

• Greet and assist customers with their purchase needs• Highlight new and promotional items with customers• Consistently meet daily/weekly sales goals • Complete customer purchase transactions through Festivities inventory system

Norcross, Georgia And Birmingham, Alabama

• Greet guests• Answer customer phone inquiries• Complete financial transactions• Ensure overall customer satisfaction

Bachelor Of Arts (B.A.), Public And Political Communication Concentration

Minor: Sociology

Education record

Activities and Societies: Phi Mu, Intramural sports, Wind Ensemble, Marching Band (Color Guard)