Brittany Wheelock, Mph Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

• Oversee daily operations of Cedar Springs School Health Center and Burton Health Center to maximize productivity and increase patient experience • Supervise and manage staff at both locations including: Midlevel providers, patient registration specialists, registered nurses, medical assistants, and AmeriCorps members. • Oversee staff development including: orientation, training opportunities, performance evaluations, and corrective action • Review and analyze data for Children and Adolescent Health Center Program quarterly reporting for Cedar Springs School Health Center • Implement and oversee quality improvement initiatives within the medical practice which includes upholding PCMH/NCQA standards and patient outreach to improve quality measures • Collaborate with school officials and community partners to better serve students and patients • Responsible for the upkeep of facility which includes facility maintenance, safety, and supply ordering • Participate in interdisciplinary workgroups to improve processes within the organization

Cedar Springs, Mi

Greater Grand Rapids, Michigan Area

• Supervision of 9 patient registration specialist staff• Interact with staff and patients regarding scheduling, billing, and organization needs • Co-Lead of Cherry Health LGBTQ Task Force ● Implement and oversee quality improvement initiatives within the medical practice ● Collaborate with community partners to fulfill grant requirements and reporting● Assist in administrative operations of the medical practice

Greater Grand Rapids, Michigan Area

-Continued NCQA work with Patient Centered Medical Home designation for 9 Cherry Health sites which led to the achievement of NCQA PCMH Level 3 designation for all 9 sites-Implement and oversee quality improvement initiatives within the practice -Collaborate with community partners to fulfill grant requirements -Organize, market, and promote community programs within the health center. -Assist in administrative operations of the medical practice -Support care teams in administrative tasks such as scheduling and reporting -Supervision of AmeriCorps members in community outreach and insurance assistance -Manage quality data from internal and external sources

Greater Grand Rapids, Michigan Area

-Assist with 2017 NCQA patient-centered medical home re-accreditation process -Developed a visual aid to manage quarterly improvement of NCQA patient-centered medical home requirements-Created a scorecard for Cherry Health sites to track NCQA patient-centered medical home requirements-Trained fellow site managers on quality improvement data and running reports-Wrote pieces of standard work for quarterly data reporting -Involved in project ECHO quality improvement program

Greater Grand Rapids, Michigan Area

-Promote Student Series service learning program to schools -Maintain phone call and e-mail communications with prospective contacts -Conduct assemblies and planning meeting among students and school officials -Educate community on the operations and purpose of the Leukemia & Lymphoma Society

Grand Rapids, Michigan

- Renovated External Training Opportunities wall within PI Department’s mission control room to better depict opportunities and encourage employee involvement - Redesigned Nexus Process of Care Team Insite web pages to promote easy navigation for users - Coordinated with fellow department staff to design and implement strategy wall within PI Department’s mission control room- Compiled a report of documented A3 progress of Nexus Process of Care Teams - Learned and applied lean methodology to PI department processes- Update event information (VSA, RIE, 6S, Workshops) to Spectrum Health Performance Improvement System database

Wyoming, Mi

- Greeted members in facility and over the phone - Provided information on YMCA programs and services- Made follow up and member retention phone calls

Auburn Hills, Michigan

- Organized activities involved in the youth sports programming - Provided leadership to adult sport leagues - Marketed for both youth and adult sports programming - Evaluated all youth sports, adult sports, Girls on the Run and STRIDE - Assisted in planning Girls on the Run and STRIDE events and practices- Recruited, trained, and supervised all paid and volunteer personnel related to the sports department and Girls on the Run.

Masters Of Public Health, Health/Health Care Administration/Management

Activities and Societies: GVSU Public Health Society

Bachelor'S Degree, Kinesiology And Exercise Science

Activities and Societies: Pre- PA Club, Pre- PT Club, Exercise Science Club, Students for Special Olympics Advocacy

Education record