Brittany Owens Email and Phone Number

Ongoing collaboration with Business Partners, IT, Compliance and other cross functional teams to align and conquer objectives through process improvements, system integrations, security administration, audits, and reports. I am an integral support team member for HCM, Recruiting, Benefits, Payroll, Onboarding, Talent/Performance, and Learning.Current responsibilities and accomplishments include, but are not limited to the following: • Working with functional team members to understand requirements and communicate system capabilities/limitations.• Driving adoption through company-wide education and communication• Building custom dashboards to consolidate analytics, support documentation, and functional tasks • Monitoring system performance, providing independent problem analysis, solution determination, and implementation• Researching and executing regression test for new Workday features and system upgrades• Open Enrollment configuration and support• ACA configuration and reporting • 2019 Workday Rising Onboarding User Group Presenter

First point of contact for all HR related inquires. Responsible for data integrity, on-boarding new hires, processing terminations, organizational changes, and employee file maintenance. Serve as system admin for several HR platforms including Workday, BetterWorks, Guardian (i9 Form), and HireRight. Initiate, monitor, and adjudicate candidate background screenings. Provide functional and customer support to internal customers by creating end user reference guides, writing/scheduling reports as requested, troubleshooting minor issues, and escalating malfunctions to the HRIS Manager. Key process owner and 1/3 of the HR team during the 2016 implementation of Workday HCM and Benefit modules. Participated in End –to-End testing, and documented issues and consulted with implementation team to enhance the user experience through configuration and streamlining business processes. Assisted in developing the final scenarios for UAT. Worked with consultants 1:1 to configure the onboarding and termination business process. Independently configured Workday On-boarding dashboard, bulletins, and announcements to enhance the end user experience.

Switchboard operator for behavioral health organization and also medical, and dental Take messages for clinicians, community support staff and psychiatrist Triage nurse calls Schedule appointments, staff meetings, and pharmaceutical lunchesMonitor client database: tracking paperwork which provides funding from Department of Mental Health Run insurance: report and follow up on discrepancies Enter and complete billing transaction for physiciansInterview and enroll new behavioral health clients into Cimor and PsychconsultEnter CPS reports into Cimor’s website for DMH recordsContact customer support & troubleshoot for office equipment malfunctions Process & invoice medical record request for: Disability determinations, attorneys, vocational rehab, family support division, etc.Distribute crisis reports, labs, prescription refills request , prior authorizations, and Med Service progress notes to appropriate staff for follow upDictation from doctors as needed for letters/progress notes Organize and disperse mail for clinic and community support staff.Organize Fire and Tornado DrillsThin Clients Charts annually or as neededOrder office supplies and track inventory