Brittany Flanagan, Mba Email & Phone Number

Philadelphia, PA, US

Buffalo, New York, US

Designing and establishing an approach to maximizing growth in high-opportunity markets, while reconciling the enterprise and business line strategies. Developing an aspirational growth strategy and execution plan for new markets to improve ROI from a recent acquisition. Establishing a business line strategic planning approach to improve consistency.

Buffalo, New York, US

• Effectively delivered on key enterprise initiatives by creating actionable roadmaps to accelerate bank-wide transformation. Successful implementation led to improved return on investment (ROI), expedited delivery of.
• Drove 15% improvement in a key employee engagement metric in 5 months.
• Captured, synthesized, and prioritized 1400+ pieces of feedback received in-person and in surveys.
• Identified leading causes of attrition and developed a process to mitigate negative client experiences associated with employee turnover (#1 and #2 causes for attrition).
• Developed executive workshops to establish a common business line strategy framework across the enterprise.
• Minimized impact to 23k employees and 4MM customers through effective coordination and execution of MOVEit breach response.

Buffalo, New York, US

• Developed aligned processes spanning prioritization, strategic planning, inspection, and execution to drive results aligned with division and enterprise vision.
• Architected a 3-year Strategic Plan with Objectives and Key Results (OKRs), gaining executive consensus on vision and actionable execution through influencing and coaching upwards.
• Established key relationships and influence without authority. Combined and unified efforts with enterprise strategy teams and other business line strategy teams to discuss best practices, challenges, and initiatives.
• Facilitated Quarterly Business Review (QBR) to improve performance management and accountability of OKRs, leading to expedited LIBOR transition (33% to 90%) and C&I Ratio improvement (3.5%) in 3 quarters.
• Leveraged Precision Leadership, reverse engineering process to identify required behavioral shifts to drive OKRs. Drove collaboration between divisional leadership, HR, and Finance to improve the alignment of division.
• Improved talent acquisition for critical roles partnering with HR to hire key personnel aligned with the company's objectives and culture.

Buffalo, New York, US

• Coached the Philadelphia and Southern NJ Branch Managers and their teams to maintain accountability for goals within the new structure that consolidated 30 branches into 17. As a consequence of the remarkable success.
• Established and facilitated Touchpoint Leaders, a coaching initiative that yielded 200+% increase in behaviors, outsized production. 100% of Touchpoint Leaders were promoted within one year.
• Developed incentive challenge to drive quantity and quality of core business sales behaviors in Philadelphia, resulting in higher appointments and sales volume than the rest of the market.
• Ran "SBA Week" for the state of Delaware to fortify status as #1 SBA Lender. Designed training curriculum, marketing materials, communication templates, and strategically placed booths at high-traffic branches..
• Co-led team of 40 employees across the footprint in PPP (Paycheck Protection Program). M&T processed more PPP loans in one week than any other bank in the country.

Buffalo, New York, US

• Managed the largest branch in Philadelphia East region with 10 employees + 2 float employees. In FY2019, managed 3 branches (18 employees) for 6 months during an interim period of manager openings while successfully.
• Identified and capitalized on competitor servicing gap for businesses ranging from $10-30MM annual revenue. FY 2019 results: o 129.3% of annual business checking and fee-heavy cash management services goal o 159.2% of.
• Devised and implemented a diversity and inclusion awareness activity to encourage diversity of thought.

Buffalo, New York, US

Buffalo, New York, US

Buffalo, New York, US

Master Of Business Administration (M.B.A.), Strategic Management

Honors Bachelor Of Science (B.S.), Marketing