Brittany Walker Email & Phone Number

Research, evaluate and ensure that payroll issues and discrepancies are resolved in a proper and timely manner; and maintain and update set up in HR/Payroll System. Process payroll for all employees, including calculating wages, deductions, and taxes; Reconcile payroll data and time sheets. Prepare and submit payroll tax returns. Maintain payroll records and documentation; respond to employee inquiries regarding payroll. Compile HR data and metrics from the human resource information system (HRIS) and payroll outputs, measuring retention and turnover rates. Help create hiring plans and compensation and benefits packages. Gather benchmark data about jobs, compensation and benefits. Map out salary ranges for open positions. Report on key recruiting metrics like time to fill and hiring costs. Assist hiring managers in designing hiring and training plans. Forecast costs by department and help create budgets. Analyze employees’ answers to internal surveys (like job satisfaction surveys). Assess results from our employee performance reviews. Identify top reasons why candidates and employees choose to work with our company and recommend areas of improvement for our HR procedures. Create enrolment package and process for employees. Draft and issue communication to employees. Act as a day-to-day compensation interface for HR and leadership/employees in assigned areas. Responsible for effective service delivery of Compensation and Compensation Admin activities. Support Total rewards lead in various programs and initiatives in the total rewards area. Design, build, and implement Total rewards processes, policies, programs in alignment with Business and HR strategy. Process operational transactions for the total rewards function depending on the functional alignment.

Oshawa, Ontario, Canada

Unit clerk/ admitting clerk in a fast paced hospital setting. Departments include Emergency Room, NICU/Paediatric floors, and outpatient clinics. Duties include manage patient information, admit and discharge patients, train new staff, organize transportation and managing patient transfers to and from the hospital, update patient hospital locations in EMR system, manage bed allocations across three hospital locations, book diagnostic tests and procedures, coordinate and process insurance information, process payments and billing including WSIB, MVA, and OHIP billing, input orders (nutrition, medical, diagnostic, etc), staff medical personnel, order supplies and manage office inventory, high volume data entry including statistical data, handle escalations and provide quality customer service to all patients and their families.

Oshawa, Ontario, Canada

Hired after interning and graduating with honours from Durham College. Job duties included rotating between doctors offices, specialists offices (plastic surgery), and urgent care. My adaptability allowed me to pick up and fill in at any office, providing top quality customer service to patients and their families. Manage patient records, patient billing, schedule appointments, manage calendar, answer telephone calls and emails, create and update patient charts, fax referrals to specialists, manage office inventory and order supplies, train new staff, organize electronic medical records (EMR) in PS Suites database, manage paper charts, assist physicians with simple medical testing such as urinalysis and physical data, download labs, and other ad hoc tasks as requested.

Handle all incoming wireless communication requests, manage billing issues, manage client accounts in database, take payments, offer new services, renew subscriptions, handle customer complaints. This position was a work-from-home position and required excellent problem solving skills in IT and customer service, excellent communication skills and advanced computer skills. Recognition of client satisfaction and up-selling of products and services. Noted for handling customer complaints with professionalism and ease, having high sales levels each month, and for professionally handling discrepancies.

Bachelor Of Commerce - Bcom, Organizational Behaviour & Human Resources Management

Honours program including topics in accounting, payroll, finance, communications, organizational behaviour, training and development.

Diploma, Medical Office Management/Administration, Honour Roll

Year one of this program focused on learning general office processes and procedures, including understanding and responding.