Brittany C. Email & Phone Number

Baltimore, Maryland, United States

Managed the execution of all aspects of client’s event(s); not limited to planning, supervising, andexecuting.Ensured clients were within budget and desired schedule by meeting with necessary vendors/department operators to conduct sales, negotiations, and conflict resolution.Prepared documentation for all parties involved to ensure exceptional service from A to Z.Provided added resources to expand client’s experience by up-selling.Assisted in the training of the staff to ensure proper preparation amongst all departments for events.Planned and developed agendas, schedules, food, and product orders, etc.Host meetings, Site Walk-Throughs, and Site/Product Inspections.Ensure the client’s satisfaction is at the forefront throughout the entire process

Baltimore, Maryland, United States

Trained and supported all activities within the assigned geographic area for assistant managers/managers/staff. Planed and sets business goals.Coached and trained shift managers, assistant managers, and managers on operational excellence. Helped develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of team members. Developed and maintained staffing levels for managers and assistant managers, while implementing management training.Provided leadership to Managers and staff in the geographic area to ensure compliance with standards and applicable government regulations.Ensured that correct operational procedures were followed and took corrective action if necessary.Worked with staff to achieve sales goals, using available reports to identify opportunities.Supported local and national marketing initiatives. Completed University of Subway® courses to stay up-to-date on promotions, new products, and changes to systems/procedures.

United States

Successfully collaborated with a company in travel and technology in achieving contracted company goals and assisted in bringing millions of dollars of revenue through sales yearly.

Baltimore, Maryland, United States

Maintained a customer-first approach while working in a fast-paced environment.Greeted customers, offered suggestions, and advised them on menu choices.Monitored guests to ensure safe gambling and drinking practices were adhered to.Handled money between customers and upper management to ensure proper change and balance ofcash drawers.Maintained exceptional standards of quality control, hygiene, health, and safety.Stocked and cleaned food preparation and customer areas.Established and maintained an environment in which both my team members and guests were alwayswelcomed to establish rapport for retention.Ensured that all food items requested, and necessary supplies are obtained and delivered in a timely manner.Provided direction and support to bus persons. Facilitate the immediate accommodations of guest requests. Followed all applicable safety precautions applicable to food service areas. Treated guest with courtesy and respect. Ensured that all items are presented in accordance with department guidelines. Served beverages to guests upon delivery. Filled sugar bowls, salt/pepper shakers, folding napkins and general organization of storage areas. Provided information on menus and hours of operation. Assisted with special events as needed.

Baltimore, Maryland, United States

Performed and directed overall restaurant management. Directed staff to ensure that food safety, product preparation, and cleanliness standards were maintained. Maintained standards of restaurant safety and security. Recruited staff and oversaw training program. Responsible for inventory and money control systems – established inventory schedules. Responsible for local marketing initiatives – contacted prospective customers to promote sales. Maintained business records. Exceptional customer service.

Baltimore, Maryland, United States

Supervised food preparation to ensure that food safety and operations standards are maintained. Coordinated and supervised staff so that standards of cleanliness are maintained.Managed a staff of approximately 3 to 6 assigning, overseeing and evaluating work. Recommended promotion, transfer, or termination of team members- conducting written and verbal staff evaluations.Performed paperwork duties and assisted with product orders and inventory as needed.Assisted with planning of special events and promotions.Trained newer or less experienced Sandwich Artists™ in their tasks and responsibilities.Practiced inventory control standards.Inspected equipment and storage facilities throughout a shift to ensure that equipment is in proper working order.Scheduled and supervised staff as needed.Performed paperwork duties as needed.

Baltimore, Maryland, United States

Demonstrated a complete understanding of menu items and explains them to guests accurately.Used Point of Sale system/cash register (cashier) to record the order and compute the amount of the bill. Collected payment from guests and made change.Performed Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift.Prepared food neatly, according to formula, and in a timely manner.Checked products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift. Understood and adhered to proper food handling, safety and sanitation standards during food preparation, service and clean up.Cleaned and maintained all areas of the restaurant to promote a clean image. Understood and adhered to the Wash, Rinse, and Sanitize method of cleaning, as well as, all quality standards, formulas, and procedures.Maintained a professional appearance and grooming standards.Performed light paperwork duties as assigned.

Education record

Education record