Brittany Coffey Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH, US

Cincinnati, OH, US

Brentwood, Tennessee, US

Brentwood, Tennessee, US

Cincinnati, Ohio, US

• Third hire for Digital Transformation who formed an adaptive UX team, evangelized research, and pioneered focus on Customer Experience.
• Spearheaded strategic research initiatives, inspiring empathetic product solutions, informing enterprise roadmaps and preventing costly missteps
• Built trust and UX partnership from bottom up to senior leadership with Product, Marketing, Reporting, Development, Ops and Support to solve problems holistically and instill legitimate customer-focus across the org
• Identified gaps in data sourcing and introduced tools & methods to enable and advance insight generation from VoC, User Research and Analytics
• Exemplified the value – 512% increase – of broadening Design from Interaction-level only to Journey-level as well to achieve true omnichannel
• Fiercely advocated for customers, influencing organization change and OKRs

Kirkland, Washington, US

[A less demanding role when my family situation required my time.]To gain empathy for what my research participants go through, I've put myself "in their shoes" by contributing to various types of data collection for quantitative studies. I've also put my analytical and detail-oriented skills to work by transcribing interviews, quality rating ads &.

Secaucus, NJ, US

• Pivotal member of a very talented, high-producing diverse team that drove innovation for the entire company by validating every decision with users.
• We cultivated a cycle of learning through best-suited methods per task: researched, ideated concepts, rapid-prototyped and tested all with users
• Conceptualized a user-delight feature that now also saves over $1M yearly
• Introduced synthesizing methods, which proved vital to our team’s success
• Revered as the User Testing SME and integrated testing into Agile Sprints
• Strategized, executed and synthesized research that became foundational to all consumer products, frequently referenced by cross-functional teams

USA, US

• Within a creatively inspiring studio environment, deployed my talents on various types of endeavors, from UX team unity to quick ideation pitches to full-scale client-delivered web applications.
• Designed a portal into our studio’s project pipeline enabling leadership transparency for all employees
• Transformed inconsistent, incomplete, and user-agnostic requirements into tailored user experiences via compelling deliberations with Clients, SME's, Engineers, Business Team, Product Owner, and the UX Lead.
• Utilized user research to optimize and add vision to vague requirements
• Advocated for client approval of Usability Testing, then led plans and facilitated
• Co-devised persona-development strategy utilizing a focus group when individual user interviews were declined

Mclean, VA, US

See projects below for job duties and contributions.Part of a team that built enterprise web applications for a government intelligence agency. As the first UX member of the team, I introduced and regularly discussed the importance of UX -- so much that we acquired 4 additional UI/UX members. I also participated in mentoring (both as a mentee and mentor).

Mclean, VA, US

Arlington, VA, US

• Responded to customer requests for new features and bug reports on the front-end (mainly GUI) for a massive CAD-like visualization tool (known as IVT) used by over 10,000 aerospace engineers.
• Actively engaged in software life-cycle, including the production cycle, prioritizing work, bug reporting, advocating new ideas, incorporating user feedback, etc.
• Completed a User Interface audit to reveal areas/features that were non-intuitive, unnecessarily complicated, fickle, or broken, and to propose solutions.

Oak Ridge, TN, US

Mentored by Dr. Shelly Ren in the Neutron Scattering Science Division at the Spallation Neutron Source (SNS). Presented work at the Oak Ridge National Laboratory's RAMS 2010 Banquet.Software Engineering – planned, designed, and executed the GUI and front end of a software web application to allow neutron scientists to interact with their data; collected.

Danville, KY, US

Media Worker, 08/06 – 05/10: Fixed or assisted with technology problems on campus; answered technology questions and provided advice; installed software onto campus computer labs; digitized materials, imported video; helped with multimedia projects; and set up technology for on-campus conferences, meetings, and presentations.Student Supervisor, 01/09 –.

Danville, KY, US

Tutored both high school and college students in Algebra II, Pre-Calculus, Calculus I, and SAT Math using individually tailored techniques to help them gain more understanding. Additionally, served as the Fall 2008 Calculus II class tutor (A.K.A. Teaching Assistant).

Danville, KY, US

Analyzed content for importance, organized content and created categories, designed a layout and graphics to create the website for Centre College’s Academic Affairs Department. Tested a beta with seven faculty to determine areas to be improved upon.* Website has been redesigned since. *

Kingston, RI, US

Mentored by Dr. Vic Fay-Wolfe in the Digital Forensics Center. Presented work at URI's 2009 REU Presentations and at Centre College 2010 RICE Symposium.Wrote a Research Proposal; thoroughly read research papers and reproduced the material; using paired-programming, wrote code to detect humans in images using Computer Vision methods (the beginning of a.

Taught students and faculty photography skills, MAC usage, Adobe Photoshop, website designing, and how to create a virtual tour; assisted with creating a virtual tour embedded into their website.

Gaithersburg, MD, US

Mentored by Dr. Kevin Mills in the Information Technology Laboratory (ITL). Presented work at NIST 2008 SURF Colloquium and at Centre College 2009 RICE Symposium.Improved an existing large network simulator to now track network information, such as speed, algorithm in use (several were tested), file sizes being transferred, capacity, etc; ran experiments.

Designed a layout and graphics to create a website for a real estate company for special needs adults. Scheduled meetings to report progress and discuss details.* Website has been redesigned since. *

Masters, Computer Science

Bachelor'S Degree, Computer Science, Mathematics

Education record