Brittany Cozza Email & Phone Number

Philadelphia, Pa, Us

-Developed measurement and trend analysis, analyzing key segments to track quote distribution and close rate designed to significantly improve productivity and sales. Communicated results to senior leaders. -Analyzed Allstate agents’ quotes, book of business, and claim summary to detect areas having a negative impact on their loss ratio, thereby improving risk management. Compiled data and recommendations into oral presentations and delivered to the Field Sales Leaders. -Conducted competitive analysis and led research efforts on rules and rates of competitors for competitive advantages on discounts, rating structure and rules. Delivered this information in oral presentations to the Field Product Manager. Monitor rate activity within the market place and communicate to agents on upcoming competitor rate changes. -Chosen as one of three Allstate Change Champions for the entire state of New Jersey to facilitate 4 hour training sessions for 80 employees on the new worldwide corporate Leadership Principles. -Managed and analyzed lead lists of potential customer prospects for agents, producing an increase in customers. Assisted in the re-design of and continue to manage a leads management website for Allstate agents that helps organize and prioritize their business acquisition strategies. Analyzed quality of business by analyzing the distribution of key profitability segments-Performed competitor analysis by researching Homeowners product pricing and comparing Allstate and other competitors, which resulted in a positive change to Allstate’s premiums to become more competitive.-Analyzed Allstate agents’ business metrics and practices to determine quoting, retention or close rate opportunities. Represented Product Management in team consultations with agents proposing suggested tactics on how to improve their practices and metrics. Consultations resulted in an average increase in weekly quote volume for each agent by 50%.

-Managed a monthly compliance audit on new business policies with accidents and deleted drivers. Requested documentation from the Allstate agents and reviewed for sufficiency. Re-rated an average of 18.8% of policies per month for insufficient documentation, thereby improving risk management and compliance.-Conducted a weekly audit on policies flagged for possible fraud for compliance purposes. Requested documentation from Allstate agents to verify residency, identity, and vehicle ownership. Reviewed documentation and cancelled an average of 4.2% per month for insufficient documentation.-Assisted with a weekly compliance audit on every new business policy for Allstate agents in the Selected Agency Group to verify policy rating. Reviewed prior insurance, homeownership documentation, registrations, and discount documentation. Re-rated an average of 19% of policies per month.

Bedminster, Nj

Summer Internship in the eSales & Service Department-Supervision: Co-supervised the customer online chat function of their Small Business product website-Conducted tests on the functionality and accuracy of their website links and provided insight on the flow, overall ease of use, and appeal of their website-Team Leadership: Ran a weekly call with the team, leading the discussion of updates on team projects-Customer Analytics: Worked with experts on researching and developing survey questions that gathered information on their customers’ perceptions of social media websites and on interacting with AT&T Small Business

Bridgewater, Nj

Summer Internship in the Human Resources Department-Various projects utilizing Word and Excel skills in the preparation of presentations to senior management for this global technology public company- Conducted competitor research and made recommendations to management regarding company policy manuals

Ba, Economics

Activities and Societies: Fairfield University Women's Rugby, Ignatious Residential College, Kairos Community, Habitat for Humanity.

Education record

Attended in Florence, Italy for the Spring 2011 semester.

Education record