I am a seasoned government service professional with extensive professional IT telecommunications business analytics experience. My expertise includes technology support and troubleshooting, technical billing maintenance, customer growth, retention and implementation of new software/ hardware tools, and project management skills. Consistently recognized for technical troubleshooting skills used to quickly resolve complex technical issues. A high aptitude learner with a never-ending desire to master new technology; able to work well in both team and self-directed environments; and experienced in a range of computer systems. I take pride in being a hardworking, resourceful, and excellent problem solver with the ability to consistently provide strategic recommendations to achieve and maintain goals. I am an adaptable and driven person who is passionate about people, community and technology. Seeking to benefit an IT department with great technical knowledge and strong leadership skills.Current Role Key Factors: Implementation of VOIP Services, POTS, Digital Lines Small scale data infrastructure design (Wiring) Project Management (Voice & Data) Maintain Finance Records/ Bill Driven