Brittany Bailey Email & Phone Number

Provide client screening and scheduling of transportation in a prompt, courteous and professional manner, and accountable for daily hands-on customer related situations and resolving load discrepancies.Assist in collecting and scanning BOL’s for billing and accounting.Communicate effectively and professionally with Customers, Operation Personnel, Drivers.

Met all customer call guidelines including service levels, handle time and productivity.Planned, scheduled and approved product releases based on material and capacity availability. Multitask while inputing data into multiple CRM systems.Maintained open communication between client and sales representatives.Created and proof read estimates provided to.

Operated office equipment such as photocopiers, scanners, fax machine, voicemail.Worked closely with Hiring Managers to ensure qualified candidates are selected to fill open positions.Attracts applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites.Scheduled meetings and prepared agendas, prepared spreadsheets.

Prioritize and multitask inbound customer contacts by phone, email, and/or chat.Handle escalated customer contacts with coaching and escalate concerns to your leader when appropriate.Educate users on how to maintain safety and security while being a responsible member of the Rover community.Updated the existing database with changes and the status of each.

Maintained confidentiality of customer and employee information at all times.Managed multiple priorities and maintained effective results in a quota driven workplace.Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files.Meets performance targets in all areas such as speed, accuracy, volume.

Developed personal organization and multitasking skills in a fast paced call center environment.Multi-tasked CRM systems while Interacting with customers via phone, email and live chat.Received several perfect customer feedback ratings.Accepted new assignments with an open, cooperative, positive and team-oriented attitude.Research and resolve service.

Provide administrative support to executives, including calendar management, travel arrangements, and meeting coordination.Supervise and provide guidance to office staff, ensuring productivity and efficiency.Coordinate and manage projects, ensuring deadlines are met and deliverables are completed.Answer phone calls, take messages, and direct inquiries to.

Associate'S Degree, Business Administration And Management, General

High School Diploma, General Studies