• Responsible for greeting each patient with a positive attitude while providing them with appropriate paperwork, collecting documentation & co-payments from the patient & preparing the chart for the doctor • Register patients through EPIC system, check in/out patients, setting up follow-up appointments, answering phone inquires, & providing ancillary service information while working closely with clinical staff to maintain excellent patient care.

• Engage with customers to provide information on products while promoting sales and store membership. • Collaborate with the sales team on marketing strategies. • Train new associates by leading and mentoring with patience and clarity to ensure a skillful team.

• Collaborate with local music artists to identify personal branding to incorporate into marketing materials. • Evaluate social media analytics for various social media platforms (Facebook, Instagram, Twitter, TikTok) to develop a strategic promotion plan. • Curate new content for M.A.I.N. website and social media spotlighting studio space and artist promotion to generate engagement through social media and website.

• Led marketing team and 14 interns by developing a structured program containing of weekly meetings discussing studio updates and internship project. • Recruited students through social media promotion and coordinated internship program by assigning various weekly tasks followed up through text or call communication to ensure completion throughout program.• Strategically created and planned weekly and monthly content for social media platforms as well as website design. • Developed website to create a user friendly and engaging experience for clientele when scheduling to book studio time.

• Designed online marketing material through Adobe Photoshop & Canva to promote the Fort Knox Studio brand through various social media platforms.• Interview various tenants to create the weekly "Tenant Spotlight" post through Instagram & Facebook to generate a collaborative post. • Maintain and develop relationships with clientele while providing excellent customer service.

• Responsible for completing accurate payment transactions, provided customer service addressing clients knowledgeably and courteously. • Scheduled timely appointments for beauty services.

• Offered exceptional esthetic services to clients, marketed and communicated promotions of products and salon events to clients. • Supervised and motivated shampoo team to provide efficient shampoos to clients while maintaining an organized schedule.