Brittany Burns Email & Phone Number

San Antonio, Tx, Us

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

* Successfully onboarded 90 new members by creating a curriculum for a 6-week virtual schedule, including 10 training courses and 15 culture sessions.* Project Coordinator for inaugural recruitment series that yielded over 25 attendees via 3 virtual recruitment lunches.* Surpassed retention goals for members by developing a new interview scheduling tool that saw 13 team leaders and 20 2nd year members return.* Project Coordinator for several organizational site-wide events and member support programs.

San Antonio, Texas Metropolitan Area

* Manager of four teams of 18-25 year old AmeriCorps members at multiple San Antonio Independent School District schools that received positive commendations from each partnership.* Creator and facilitator of accountability structures that supported positive team interaction resulting in recurrent 90%+ program graduation rate. * Lead mediator for multiple teams with the purpose of resolving issues and identifying appropriate measures for de-escalation.* Increased graduation rates for 600+ students by analyzing student-level data to track progress, identify trends, and assign interventions for attendance, behavior referrals, and course performance.* Improved community education outreach by facilitating regular meetings with administrative and community partners regarding strategies to achieve state standards.* Designed brand new programs and facilitated professional training for 60-80 AmeriCorps members each year for academic and social-emotional learning.

San Antonio, Texas Metropolitan Area

•Assists departments in applying and modifying business processes, procedures and systems to new or changing needs.•Developed training materials with the business process owners and assisted in training employees in the use of new and existing business processes and systems.•Served as a super user of business software applications (including CRM), and served as the first-tier support, along with department super users.•Primary editor of the Standard Operating Procedures Manual when processes changed.

San Antonio, Texas Metropolitan Area

•Led year-long project involving re-engineering of company systems from Personify to Salesforce•Spearheaded planning, design and implementation of all organizational change projects through deployment, including Web site and CRM software launch.•Lead development of requirements, data and business deliverables, and all documentation throughout project lifecycles.•Successfully managed and provided project analysis and information gathering for projects, from initiation to production, including the continued development and improvement of organization-wide “in-house” business processes.

San Antonio, Texas, United States

•Facilitated adult learning courses, including 6 workshops to 25+ volunteers over the course of 6 months.•Simultaneously managed a volunteer trainer database for 21 counties.•Extensive collaboration with volunteer committees in coordinating and facilitating adult learning seminars.•Orchestrated an inaugural "train the trainer" conference for 25+ adult volunteers.

San Antonio, Texas, United States

•Coach, support and guide 9 first year corps members throughout their year of service at S.J. Davis Middle School•Collaborated in bi-monthly meetings with internal partners to discuss impact and school wide events•Facilitated monthly one-on-one meetings with all 9 team members to discuss Corps Member impact at a service level, monthly personal growth goals, and data progress monitoring

San Antonio, Texas, United States

•Completed 1,700 hours (50 hours/ week) of service at S.J. Davis Middle School, deemed an “academically unacceptable” school, working in 6th, 7th and 8th grade math classes.•Engaged 25+ volunteers at the Dominion Church site by providing customer service resources and coordinating logistics for the day of service. •Co-led 2 recruitment sessions in order to increase incoming first year corps membership