Brittany E. Email & Phone Number

• Demonstrated leadership skills by controlling front-end department of 4-8 cashiers during various peak shopping periods ensuring customers were served quickly and efficiently
• Instructed 50+ new cashiers on store policies, instore technology systems, and customer service expectations to ensure cashiers were knowledgeable and prepared to serve customers
• Created training guide for front-end supervisors that communicates steps for proper use for in-store point-of-sale systems… Show more
• Created training guide for front-end supervisors that communicates steps for proper use for in-store point-of-sale systems which was forwarded to head office for implementation in other store locations
• Lead fundraising team in a donation campaign increasing total donations 120% from the previous year Show less

• Processed customer orders with a high degree of accuracy and speed
• Exceeded per hour scanning goals
• Promoted from Cashier to Customer Service Supervisor

• Managed online store with artist merchandise and ensured customer orders were gathered, packaged, and shipped with a high degree of accuracy
• Created digital designs for artist tour date posters, album covers, and playlist covers for implementation of artist promotions
• Managed accurate records of artist tour dates and customer orders
• Greeted clients and customers warmly in office and via telephone
• Assisted Marketing and Publishing departments as needed

Graduate Certificate, Content Strategy

Bachelor Of Arts - Ba, Creative Industries

Specializing in The Music Industry and Publishing & Print