Brittany Fitzgerald Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, North Carolina, United States

Greensboro, North Carolina, United States

Since taking on the role of Human Resources/People Operations Manager at Upstream Accountable Care, I have led the organization in optimizing HR operations to support a value-based healthcare startup. My responsibilities include managing HRIS administration, benefits, and payroll processes while implementing technology solutions to streamline operations and enhance employee engagement. I have also spearheaded key compliance initiatives, including the rollout of a credentialing program to ensure regulatory adherence and operational efficiency.Key Achievements: - Increased Open Enrollment Participation: Increased participation and response rate from 60% to 85% by leading open enrollment and establishing benefits education sessions. - Reduced Payroll Processing Time: Achieved significant efficiency improvements by reducing payroll processing time from 16 hours to 2 hours, leading to more timely payments and fewer help tickets. - Decreased Leave Processing Time: Established new leave administration process, which streamlined leave processing, educated team members on the leave process, and increased proactive communication regarding anticipated leaves and returns.

Greensboro, North Carolina, United States

As Senior Talent Acquisition Specialist (retitled to Senior People Operations Analyst), I focused on refining and optimizing the recruitment and onboarding processes to ensure a consistent and high-quality candidate experience. My role involved close collaboration with the recruitment team to enhance the transition from hiring to onboarding, ensuring new hires were seamlessly integrated into the organization.Key Achievements: - Recruited Approximately 15-20 Employees: Played a key role in company’s growth by effectively managing the recruitment process, ensuring the selection of top talent. - Streamlined Communication Processes: Improved efficiency and ensured timely candidate responses by optimizing communication templates and processes within Applicant Tracking System (ATS).- Implemented Credentialing Program: Established and enforced a comprehensive credentialing policy, significantly enhancing compliance and reducing lost labor due to credentialing issues.

Greensboro, North Carolina, United States

As an Employee Experience Specialist, I was instrumental in enhancing the employee journey from recruitment through onboarding. I developed standardized interview processes and questions, which significantly improved the quality of hires and reduced early turnover. My efforts in leading the recruitment of over 80 employees nearly doubled the company's size within a year. Additionally, I implemented new hire surveys and conducted focus groups to gather feedback, ensuring a seamless transition for new employees and fostering higher levels of engagement and satisfaction. Collaborating closely with hiring managers, I refined the onboarding process, providing essential training and support to ensure a positive and cohesive employee experience. Key Achievements: - Recruited over 80 Employees: Successfully managed the recruitment process, nearly doubling the company’s size within a year by bringing in top talent. - Standardized Interview Processes: Developed and implemented consistent interview practices that improved quality of hires and significantly reduced early turnover. - Achieved 80–90% Response Rate on New Hire Surveys: Enhanced onboarding experience by gathering actionable feedback through surveys and refining process based on employee input, ensuring high satisfaction levels among new hires.

Middletown, New York

In my role as Employment Services Supervisor, I led a team of 8 career coaches dedicated to providing employment and pre-employment services to individuals with developmental disabilities, autism spectrum disorders, learning disabilities, and mental health conditions. My responsibilities included managing team performance, conducting regular coaching sessions, and ensuring accurate and timely reporting. By focusing on service delivery and client outcomes, I implemented strategies that significantly improved both team efficiency and client success.Key Achievements: - Increased Billable Time: Boosted department billable time from 65% to 87% by conducting targeted training sessions and reducing non-billable activities, leading to greater efficiency and financial performance. - Regulatory Compliance: Developed and implemented tracking system that ensured compliance with state and federal regulations, resulting in the organization’s successful removal from a performance improvement plan. - Enhanced Team Performance: Improved service delivery and client outcomes through regular performance reviews and coaching sessions, leading to more effective and motivated team.

Spring Valley, New York

Lake Mary, Florida

Sanford, Florida

Sanford, Florida