Brittany Nawara Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Greater Grand Rapids, Michigan Area

I have been a part of the team at TACK off and on since 2002 - with roles ranging from Production to Sales Manager.In this role, I lead a team of 3 account managers to ensure excellent customer service and delivery of products in a timely, efficient, and professional manner. I also direct processes for inbound leads from organic web traffic, trade shows, and word of mouth from initial contact to deal close. I guide new customers through the funnel through cross-functional collaboration with account managers and various departments within the organization. I also establish, develop, and maintain key business relationships with current and prospective customers to generate new business.

Grand Rapids, Michigan, United States

In this role, I was responsible for building relationships with clients based on trust and respect and collaborating with internal teams to facilitate client fulfillment. I evaluated and qualified new client opportunities and managed client programs from purchase orders to final delivery. Further, I coordinated cross-departmentally to ensure order execution and timely delivery of projects and to resolve complaints quickly and effectively.

Grand Rapids, Michigan, United States

Grand Rapids, Mi

Processed orders for the sales team on both direct and inventory shipments and partnered with carriers to ensure timely shipments and effective stock movement. I communicated with vendors and sales teams to ensure world-class customer service levels. Further, I managed employee schedules and time off in accordance with the employee handbook and corporate standards. I interviewed and onboarded new talent and explained benefits, payroll, organizational policies, and training standards to employees.

Oversee proactive scheduling of meetings, training, paid/unpaid time off. Work with HR to implement policies and procedures to call center staff. Work with Training to coordinate training sessions for existing employees. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee intraday management of scheduling procedures. Respond efficiently to schedule update requests by managers, supervisors. Build weekly and monthly schedules for call center staff

Caledonia, Mi

Monitor Customer Service calls to ensure productive, efficient and accurate claim filing. Drive development of high performance and outstanding customer service. Respond efficiently to questions asked by CSAs and Supervisors to ensure calibration. Build weekly and monthly reports to present feedback to Customer Service staff and supervisors. Work hand in hand with leadership to improve call center performance

Caledonia, Mi

Ba, Spanish, Business

Associates, General Education

Activities and Societies: Dean's List