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Senior Salesforce Developer & System Administrator offering 10+ years experience, specializing in custom end-to-end solutions with a key focus on design, scalability, and user experience.
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Senior Salesforce DeveloperNational Debt Relief, Llc Jan 2024 - PresentNew York, New York, Us -
Senior Salesforce DeveloperMake-A-Wish America Aug 2022 - Oct 2023Phoenix, Arizona, Us -
Senior Salesforce DeveloperCovermymeds Jan 2022 - Mar 2022Columbus, Oh, Us -
Salesforce DeveloperCovermymeds Mar 2017 - Jan 2022Columbus, Oh, Us
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Salesforce AdministratorCovermymeds Jan 2016 - Mar 2017Columbus, Oh, Us
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Business Systems Analyst, SalesforceTcp Lighting Jul 2015 - Dec 2015Aurora, Oh, UsSole administrator for ~180 users; inherited a relatively mature org with various areas for improvement. Met with key-personnel to determine use and collect feedback on current pain-points. Created and documented standard operating procedures; established an online Help & Training (Google Docs/Content Library) specific to TCP Salesforce usage/standards. Using the Web-to-Case feature, created and formatted (HTML/CSS) a company-wide Suggestions page. Using the Case object, launched a way for employees to submit new product ideas, vote on ideas (junction object with duplicate-prevention rules), and check the status of their ideas (approval process). Standardized report/dashboard usage. Continuously cleansing database of duplicate records, outdated tasks, unused reports, files, fields, record types, etc. Primary responsibility is the implementation of Steelbrick CPQ. -
Salesforce System Administrator | Operations AnalystInvent Now Mar 2011 - Jul 2015North Canton, Oh, UsSalesforce System Administrator: Sole administrator for ~40 users; full implementation for all users from initial purchase. Responsibilities included creating complex workflows, validation rules,triggers and approval processes. Customizing standard objects and page layouts; creating custom objects, fields and record types. Report and dashboard development;assisting users with report design and management. Creating training materials and implementing new and existing user-training sessions. Ensuring data quality and integrity. Regularly managing company-wide imports/exports, performing de-duplications and data clean-up procedures (using DemandTools or DataLoader). Researching, installing/configuring,and implementing business solutions via AppExchange, in addition to complete end-user training and software documentation. Operations Analyst: Responsible for the implementation, training, reporting, administration and oversight of Salesforce CRM. Preparing reports by collecting, merging, summarizing and analyzing all applicable data from various databases. Supporting data management and software implementation, as well as identifying training needs and drafting implementation plans and schedules. Generating instructional documents for operational workflows/systems, identifying areas for improvement and effectively enacting change. Providing tech support to internal/external employees and customers while proactively establishing team relationships with all support departments. -
Assistant Supervisor | Supervisor | Development Specialist | Compliance AuditorArthur Middleton Capital Holdings Jan 2008 - Dec 2009Canton, Oh, UsMonitoring team's sales progression, scheduling shifts and providing performance reviews. Trained new and seasoned employees on new products and taught innovative techniques to increase company revenue. Monitored calls and provided performance-based feedback. Contributed continuous guidance and tutoring to all department employees.
Brittany Bates Skills
Brittany Bates Education Details
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Stark State CollegeEmergency Medical Services -
Stark State CollegeComputer Programming And Database Management
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Stark State CollegeBachelor Of Business Administration (Bba)
Frequently Asked Questions about Brittany Bates
What company does Brittany Bates work for?
Brittany Bates works for National Debt Relief, Llc
What is Brittany Bates's role at the current company?
Brittany Bates's current role is Senior Salesforce Developer.
What is Brittany Bates's email address?
Brittany Bates's email address is bb****@****eds.com
What is Brittany Bates's direct phone number?
Brittany Bates's direct phone number is +133048*****
What schools did Brittany Bates attend?
Brittany Bates attended Stark State College, Stark State College, Stark State College.
What are some of Brittany Bates's interests?
Brittany Bates has interest in Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare.
What skills is Brittany Bates known for?
Brittany Bates has skills like Microsoft Word, Salesforce.com System Administrator, Software Documentation, Supervisory Skills, Employee Training, Development Of Employees, Microsoft Excel, Marketing, Outlook, Futurism, Project Management, Technical Support.
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