SHS, Incorporated is a progressive search firm specializing in the fields of pharmaceutical advertising, medical communications and education, healthcare public relations, pharmaceutical R&D and biotechnology. Our consultants help companies find high-caliber personnel - those candidates that perform their roles efficiently and effectively. Men and women that have proven their worth and have the perfect combination of skills, background, and attitude to ensure success.We work with some of the biggest and best firms in their industries. From start-up biotech firms to massive pharmaceutical corporations, we have shown that we have the knowledge and insight to match the right candidate to the job. Since our beginning in 1988, SHS has shown dedication and trustworthiness to its clients and its candidates using traditional recruiting methods. But we do not stand still. We are constantly using the latest technologies to search for men and women who might not be actively seeking employment, but are, nonetheless, at the height of their field.At SHS the search goes on...

• Managed and maintained all of Spring Rewards' Enterprise partnerships accounting for 80% of company revenue Clients: Starwood Retail Partners, Simon Property Group, Macerich, PREIT and Taubman• Handled day-to-day communication with client, conducting status calls and handling questions• Responsible for overseeing the on-boarding of new clients from beginning to end• Identified strategic business opportunities within current enterprise partnership base, growing investment and participation in program• Conducted client training presentations on product and implementation• Analyzed client reporting and data to offer insights into program success and areas of improvement

•Managed a portfolio of customers and assume responsibility for the vendor relationship after the sale was completed•Responsible for selling Spring's marketing solution to existing clients•Charged with maximizing customer satisfaction and driving deep utilization of Spring’s services while maintaining a high customer retention rate.•Reported directly to the VP of Sales•Worked with management and staff of over 60 clients to train and implement Spring's platform•Collaborated with marketing team to help design and execute merchant specific email campaigns

•Worked within a team responsible for delivering best in class service to a large base of 30,000+ merchants to effectively prepare them for their campaign launch via training on tools and services. •As an Account Manager managed account portfolio of approximately $3 million with over 300 accounts in the Pacific Northwest. •Set up new deals for existing merchants•Optimized campaigns for merchants by looking at performance and revenue. •Executed against new sales & marketing opportunities in cooperation with sales, finance and the product teams to deliver continued enhancement of client relationships.•Maximize Groupon experience for local merchants by implementing Groupon resources to best fit their business needs.•Consulted and manage communications and expectations with local merchants through each step of the Groupon process.•Served as a small business marketing consultant.•Liaise between Sales, Customer Service, Editorial, Accounts Payable, and all other departments to ensure communication is clear in order to efficiently run daily offers.•Facilitated an open relationship between merchants and Groupon.•Enhanced merchant experience and satisfaction.Awards/Honors: President's Club Winner 2014

College capstone--•Successfully led a team assignments, meetings, and research. •Worked closely with the client, Veterans United and built strong relationships. •Kept constant lines of communication throughout the duration of the project. •Organized focus groups and interviews with members of the target market. •Prepared reports including situation analysis, research plan, SWOT analysis, meeting agendas and bi-weekly status reports.•Created an integrated strategic campaign for Veterans United to create awareness for VA loans and increase revenue at the VAmortgagecenter.com branch at Scott Air Force Base.

•Generated new clients for the Columbia Missourian. •Made sales calls and met with potential clients. •Sold advertisements for the Homecoming Special Section which was the largest special section printed in Missourian history.

•Worked on a team with merchant managers. •Conducted focus groups aimed at improving merchant services and define the responsibilities of the Account Manager role.•Assisted the head of Merchant Services Training on creating and administering training materials to continue developing and mentoring a successful team of Account Managers.

•Managed website and other social media sites. •Created advertisements. •Developed relationships and business with prospective clients

•Demonstrated ability to meet demanding deadlines and work under pressure. •Revised and edited news packages into written stories to be published on KOMU.com. •Attended sporting events and shot video/highlights. •Answered telephones and performed data entry