Brittany Anne Klinger Email & Phone Number

Mechanicsburg, Pennsylvania, Us

Hershey, Pennsylvania, Us

Charlottesville, Va, Us

- Management of Government Funded Waiver Services for Clients Receiving In-Home Care- Managing schedules and care for all clients receiving care through government funded programs and ensuring that all care provided is in accordance with criteria set forth under State regulations - Maintaining accurate and thorough records to submit for review by the State - Developing policies and procedures in accordance with evolving State guidelines to insure continued compliance- Collaborating with Social Workers to provide the highest quality of care to all consumers, as approved by the State- Recording and managing client complaints and incidents, to include communication with service coordinators- Communicating with Service Coordinators regarding billing discrepancies to resolve errors in HCSIS and ensure timely receipt of payment for services renderedMarketing- Managing Just Like Family's digital profile to include updating of Website in collaboration with local marketing representatives, creating and sharing interesting/relevant content on the company Facebook Page, and reviewing analytics to ensure funds are being directed at appropriate posts that provide value to the company- Researching local events/opportunities for marketing and enrolling the company in appropriate and beneficial events- Maintaining inventory of promotional products and researching, selecting, and ordering additional inventory as necessary from vendorsOffice Management - Preparing materials for daily usage such as contract packets, information packets, client folders, applications, and restocking all materials as required- Completing weekly mailings of all materials requested by potential and current clienteleScheduling- Reviewing schedules for 120+ clients in an effort to have 100% accuracy in both time, date, and scope of services - Making phone calls and reviewing schedules in an effort to fill shifts, as requested by the scheduler or as need dictates

Working independently from a satellite office in a local CCRC, I was responsible for building up a client base, structuring an individualized plan of care for each client, ensuring client satisfaction through routine visits and phone calls, as well as communicating changes in each client's condition to nursing staff, social workers, and family members. I also played an integral part in the day-to-day operations of the business while assisting in the coordination and scheduling of the nursing staff, submitting weekly status reports documenting the growth of clientele and status of current clients, and effectively communicating with all members of the care team to provide the highest level of care to our clients.Additionally, I represented Just Like Family at all marketing events and made efforts to increase awareness of home care and its benefits to the surrounding communities including connecting with local retirement homes, medical offices, and social workers.

Provided one-on-one care to clients in need of personal assistance. As a personal care aide, I was responsible for providing assistance with activities of daily living and assisting with homemaking. I was also held accountable for implementing the individualized care plan designed for each client.

Responsible for tracking payments made to and by the company, entering customer data, and filing customer service and repair forms.

Bachelor Of Science (B.S.), Accounting

Associate'S Degree, Business Administration And Management, General

Education record