- Consolidate and analyze monthly income statements and balance sheets for six independent businesses with a combined revenue of $250 million per year - Conduct quantitative analysis of financial data to build yearly budgets and monthly forward forecasts to identify risks and opportunities - Collect data from 16 independent sources and develop a multi-step mapping process to create a combined view of all product category sales across the world - Collaborated with local teams to complete a variety of process improvement projects including: increasing efficiency and accountability for manual inventory counts, analyzing short-term and long-term impacts of closing low performing repair facilities, and developing a tracking mechanism for identifying warehouse shipping delays

- Became the analytical owner and subject matter expert on GAP, Accessories, and In Vehicle Services- Created a model for forecasting outstanding GAP claims using link ratio methodology to better understand the impact of various pricing variables and subsidy on final loss ratios- Leveraged a variety of statistical concepts on test and control populations to determine the impact of potential changes including significance testing, price elasticity testing, and regression modeling- Collaborated with various departments such as accounting, internal audit, and the manual cancellations team to increase the precision and accuracy of the GAP return reserve forecasting model- Used data mining techniques to create the company’s first analytical view of Accessories, including the development of clear and concise KPIs for tracking and driving improvements

Operations Management - 2014 to 2015- Build tools to track customer data from Day 1 of product launch to assess new product effectiveness and proactively implement adjustments to service level policies, procedures, and training requirements- Design, develop, and implement a project tracking system to organize and manage progress on 300+ projects in partnership with project managers- Collaborate with regional and corporate cross functional teams to construct strategic problem statements, develop solutions, and track progress of improvements Service Management - 2013 to 2014- Develop actionable metrics and measurable key performance indicators to help leadership improve customer experience and operational effectiveness through dashboards and scorecards- Drive improvements for lifecycle products through the use of business analytics, in addition to evolving metrics and identifying resources to expand future reporting capabilities- Create frameworks for repeatable reports, including historical views to measure persistent