Brittany Chmelsky Email & Phone Number

Chatsworth, Ca

• Managed multiple accounts that supplied emblems to Law Enforcement, Public Safety, Youth groups, Military, and many other organizations.• Built and cultivated long-term quality relationships with over 1,000 clients by addressing needs and providing superior customer service. • Worked directly with art department to help bring a new patch design to life while guiding the customer in understanding what will and will not work when creating a new custom emblem. • Overall goal was to take the headache out of patch orders and collaborated with team members to facilitate returns quickly and provide outstanding customer service.

Chatsworth, Ca

• Built and cultivated long-term quality relationships with over 1,000 clients by addressing needs and providing superior customer service.• Educated clients on new duty gear and updated account information to maintain high standards of client service.• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.• Informed customers of promotions to increase sales productivity and volume.• Elevated account management by predicting potential competitive threats and outlining proactive solutions.• Identified new targets, developed new business opportunities, and presented product lines to customers.• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.• Use PowerBI to identify trends that would allow me to work directly with the customers to help grow business and identify lost opportunities. • Use SalesLoft for email campaigns to help promote current offers and identify trends. Have a better overall view on which type of campaigns triggered reaction to help drive sales and communications.

30401 Agoura Rd. Suite 100 Agoura Hills Ca, 91301

• Ensured the Company maintained compliance based on internal and external client guidelines across all Company assets.• Developed, created, and distributed compliance content for multiple clients across various company projects.• Monitor, distribute and implement compliance guidelines and new promotion details as provided/published by DISH Network.• Train sales and marketing staff on new promotions and guidelines.• Provided ongoing compliance review and documentation of all creative assets including email creative, landing pages and display and print advertising.• Performed ongoing quality assurance of all website content including participation in monthly deployments to ensure accurate implementation of all requested new promotion updates and accompanying marketing and compliance guidelines.• Managed daily monitoring and documentation of email campaigns using third party software to identify compliance violations and initiate escalation process of resolution.• Managed workflow for all design customization request including custom creative, web, and marketing landing pages.• Work closely with DISH Network compliance team to acquire timely approvals of custom create assets.• Manage all aspects of event planning and execution for holiday parties, corporate dinners, and team building activities.• Before becoming a Compliance Manager, I was a Customer Service Manager for National Satellite Systems call center. I managed the Customer Service department in West Hills, including 4 other centers located in India.

Monitor, distribute and implement compliance guidelines as provided/published by DISH Network. Provide ongoing compliance review and documentation of all creative assets during production process and before distribution/deployment. Assets include:• Landing pages• Email creative’s• Banner’s • Text ad’s • Website contentDuties: Daily monitoring and documentation using third-party software for email campaigns to ensure compliance and initiate escalation if violations are found.• Lashback• Search Monitor Daily monitoring and documentation of incoming seeded emails to ensure compliance and escalation if violations are found.• External email accountWrite/copyediting of compliant content as needed for creative assets and other media including:• Exit pop chat software• Corporate website• Marketing collateralMonitor and distribute pertinent information from DISH Network regarding any offer changes and other compliance guidelines to Marketing and Design. Provide administrative support to Marketing Team as needed, along with training Sales Agents with new promotion changes.

19720 Ventura Blvd., Suite C, Woodland Hills, Ca 91364

• Oversee five call center locations to ensure all sales representatives were up to date on all DISH Network promotions.• QA phone calls to make sure all sales representatives were compliant and providing the best customer service possible while following all DISH Network standards.• Managed the customer service department to make sure all customer complaints and issues were resolved in a timely manner. • Addressed any escalated customer complaints directly and would provide weekly activity reports identifying our strengths and weakness while provided resolutions to ensure both company growth and customer stratification.

Topanga Mall 6600 Topanga Cyn Blvd. Canoga Park, Ca 91303

• Managing sales associates while dealing with daily transactions in order to hit the expected goal set by the company on a daily bases. • Setting up visual displays to increase consumer interest in the current promotions• Provide my staff weekly individual sales goals that would reflect on their monthly evaluations that I conducted on a regularly bases. By doing this, I was able to reach the company expectations in reaching their monthly quotas. • Provide weekly schedules for my staff along with training and hiring new agents as needed.• Post payroll; maintain employee files, place orders to restock supplies along with handling and receiving new products, inventory counts, and all daily paper work.• Manage two Lids locations while being a traveling manager for a total of four Lids locations including the two I managed, while working up to eighty hours a week.

Topanga Mall 6600 Topanga Cyn Blvd. Canoga Park, Ca 91303

• Trained new management that was hired that included the new store manager and sales associates.• Handle opening and closing procedures required on a daily bases. • Managing fellow sales associates on registers, and responsible for counting in and out the registers after each shift.• Attend to any upset customers that requested to address any issues they might have with a product and/or sales agent. • Set up presentations and arranged store meetings that included team building events.• Worked with sister store Rampage for four months as an Assistant Manager during the store closing in Topanga Mall.• Assist with monthly floor plans that involved remolding the store floor with new fashion items.• Set up visual displays with the current sales and fashion trends to show new products that would benefit the company.• Handled receiving of new shipment and placed new merchandise out on sales floor.