Brittany Murphy Email & Phone Number

San Francisco, Ca, Us

Denver, Co, Us

Guild is an education benefit provider dedicated to unlocking opportunities for America's workforce. We offer a curated marketplace of educational programs, ranging from high school completion to master's degrees. When employers partner with Guild, we customize this marketplace to meet their specific talent needs and the employer pays for the employee’s education and training. - Define the vision and strategy to enable efficient and friction-free payments across Guild’s marketplace - Lead cross-functional team to deliver the automated billing service which enabled $1.25B (2023) in payments, eliminated ~2,200+ hours of manual effort annually, and improved the percentage of invoices delivered within SLA to 98% (from ~60%)- Partner with external enterprise customers to extract and synthesize key insights, translating them into comprehensive billing reporting requirements that aligned with both customer needs and business objectives- Prioritize features for the payments data platform by balancing competing internal and external stakeholder needs- Conduct market research and competitive analysis to influence product direction - lead to a new 0-to-1 product launch which has garnered interest from 33% of existing customers and sealed deals for three high-profile clients with an anticipated total spend of ~$203M- Spearhead an initiative that fosters connections within the product and design community, enhancing teamwork and mentoring peers on effective communication and storytelling skills

Denver, Co, Us

- Defined the vision and strategy to enable rapid, flexible data integration and reliable, transparent data delivery to external payroll partners for the purposes of critical benefit administration actions such as reimbursements, tax withholding, and tax gross ups- Delivered self-service onboarding experience for Guild's payment platform, alleviating sales constraints imposed by engineering capacity, leading to 40+ successful launches to date and freeing 12% of engineering capacity

Mclean, Va, Us

- Built and led a team of product managers and collaborated with cross-functional partners across numerous organizations (50+ teammates) to launch the agent case platform- Expanded agent authentication capabilities by developing and implementing two new tools, increasing available methods from 6 to 8, enhancing customer flexibility while strengthening fraud prevention measures

Mclean, Va, Us

- Defined and executed against the vision to defend every customer from identity fraud in the agent servicing channel- Lead 4 multi-year platform migrations across credit card acquisitions and customer servicing by ensuring that fraud detection and authentication requirements are part of the DNA of these new platforms- Implemented and scaled a dynamic, risk-based machine learning (ML) model in the agent/customer servicing channel, reducing fraud losses by $10M annually as well as reducing customer friction and ops costs (via agent handle time)

Mclean, Va, Us

- Led product strategy to prevent identity fraud across high-risk channels, integrating three machine learning models to detect various fraud types, resulting in a 75%+ reduction in credit card application fraud losses- Led end-to-end product development for major credit card partnership with Walmart, scaling daily application volume 2x, showcasing ability to drive complex, high-impact initiatives- Collaborated with cross-functional stakeholders, including internal data science teams and external vendors, to implement cutting-edge fraud detection and prevention technologies across acquisition and customer service channels- Developed and executed cross-functional product roadmap in collaboration with VP-level leaders and key stakeholders, aligning teams on strategic KPIs and business objectives- Influenced and contributed features to products owned by other departments, effectively collaborating across organizational boundaries to achieve fraud prevention goals- Improved critical KPIs to reduce fraud losses and improve customer experience by sunsetting two underperforming authentication products, launching one new product, and iterating on six more

Mclean, Va, Us

Collaborated with a team of Data Analysts and Data Engineers to define the company's first cloud Data Management strategy; Influenced the metadata and data quality integration requirements for Enterprise platformsLead the strategy, creation, and reporting of metrics on associate needs to foster a culture of purpose and meaning at work; Studied human behavior, tested products and tools, and launched initiatives to sculpt great people leaders

Mclean, Va, Us

Hand-selected to join the first agile release train in the US Card business, applied primarily software engineering skills to reinvent how commonly used data attributes are stored, calculated, and retrieved by the analyst community

Mclean, Va, Us

Created reliable and intuitive data products to improve the quality and efficiency of analysis in digital credit card acquisitions

Washington, Dc, Us

Assessed emerging technologies for relevancy, both risks and benefits, to United States Department of Defense initiatives and published briefs for quick consumption by leadership