Manages administrative tasks such as scheduling, answering phone calls, and responding to emails, communicates effectively with clients, colleagues and contractors, utilizes various computer software programs including Microsoft Office Suite, CRM software, and other industry-specific software, provides excellent customer service and handles inquiries and complaints professionally, pays attention to detail to ensure accuracy and completeness of important documents and financial transactions, solves problems quickly and efficiently, maintains confidentiality and handles sensitive information with care, continuously learns new skills and stays up-to-date with industry trends and best practices.

Managed online orders and customer service inquiries for a virtual bakery, oversaw the production and fulfillment of orders, ensuring timely delivery and quality products, developed and implemented marketing strategies to drive sales and brand awareness, created and managed website content, including product listings and descriptions, utilizing skills in website design, blogging, and SEO, utilized Elementor Pro to design and customize website layout and appearance, managed and optimized Google My Business listing to improve local search visibility, collaborated with vendors and suppliers to ensure timely and cost-effective delivery of ingredients and supplies, managed inventory levels and tracked expenses to ensure profitability.

Skillfully managed ongoing scheduling for both staff and students, ensuring smooth and efficient operations, effectively handled billing procedures to encourage timely payments, onboarded and implemented new technology, developed and maintained streamlined processes for tracking and recording lesson credits, resulting in improved efficiency and reduced errors, utilized relevant software and technology to design and create promotional materials such as flyers, brochures, and digital assets.

Identified fraudulent activity through analysis of customer accounts and transactions, highlighted inconsistencies and discrepancies in customer information, researched and analyzed information, effectively communicated with customers, colleagues, and management, provided excellent customer service while also ensuring that security and fraud protocols were followed, analyzed large volumes of data to identify patterns and trends, assessed risk, problem-solved, managed multiple tasks simultaneously in a fast-paced call center environment.

Managed confidential patient records, scheduled appointments and coordinated patient visits, processed insurance claims, managed office operations: including ordering supplies and technical support, ensured compliance with state and federal regulations.