While taking inbound calls, provide technical support for a variety of software that helps Agents with customer retention, lead attainment, and prospect generation. Provide Professional support to Agents, agency staff, agency leadership and other State Farm associates nationwide and in Canada.Assists agents with professional support for facebook, twitter, linkedin and ways to manage all accounts under one platform. Discuss ways to mass market direct mail campaigns Ensure Agents are compliant with email, phone, and direct mail solicitation to customers.

Responsible for giving customers an over-the-phone experience equivalent to that of visiting their agent’s physical office. Handled calls ranging from taking insurance payments to filing accident reports. 🔹 Consistently exceeded call handling metrics by delivering tactical and efficient solutions, achieving 9/10 customer survey scores for exceptional service.🔹 Demonstrated empathy and professionalism in every interaction, contributing to a top performer status by showcasing the ability to stay organized under pressure.🔹 Excelled at interacting with people and maintaining a high level of customer satisfaction.🔹 Handled an average of 8 inbound calls per hour in a fast-paced environment.

Provided individual consultations on writing, editing, and revising assignments for college students in order to meet the needs of their target audiences. Learned the mechanics of various types of writing in order to assist students. Worked with students years freshmen to senior level

Responsible for leading a direct team of 15 and an action team of 60 in planning and implementing campus wide events utilizing a budget anywhere from $3,000 to $30,000 as per approval of event proposal. Nominated for President of the organization.