Brittany C L. Email & Phone Number

United States

• Development of customized Global Services business role taxonomy for a 25,000-person organization, systematically classifying and categorizing roles within the organizations based on functions, responsibilities, and skills.• Established and implemented comprehensive headcount strategies aligned with organizational Global Services Strategy and Operations objectives, ensuring optimal resource allocation, utilization, and productivity.• Conducted in-depth analysis of headcount data and trends to provide strategic recommendations to senior leadership, contributing to informed decision-making.• Established reporting mechanisms and dashboards to track key headcount metrics, enabling proactive adjustments to staffing strategies.• Implemented process improvements and automation initiatives to enhance headcount governance efficiency and accuracy.• Acting as a key liaison between different stakeholders, ensuring alignment of headcount strategies with organizational goals and objectives.

Strategic Headcount Planning:• Developed and executed a comprehensive headcount strategy aligning with organizational growth goals and productivity targets.• Provided business insights and risk analysis, guiding decisions on headcount movement, hiring, and location strategy.• Collaborated with department leaders to assess staffing needs, optimizing resource allocation and talent utilization.• Managed $826MM in Direct Revenue (DR) responsibility through end-to-end headcount planning, including demand analysis, allocation, tracking, and recruitment strategy alignment.• Served as Global Headcount Administrator for a 6900-strong Worldwide Commercial and Publican Sector Operations Professional Services organization, tailoring recommendations across 22 cost centers.• Utilized historical data and market insights to forecast staffing requirements, achieving 55% Segment HC Growth YoY in 29 countries.Cross-Functional Collaboration:• Worked closely with HR, finance, and department heads to integrate headcount planning with talent acquisition and financial strategies.• Contributed to long-term workforce strategies by providing insights into headcount trends.Headcount Budget-driven Resource Solutions:• Managed headcount and balanced staffing needs with financial constraints through cross-functional discussions, optimizing resource allocation.Analytics and Reporting:• Established reporting mechanisms to track key headcount metrics, providing timely insights to senior management.Planning and Change Management:• Conducted scenario analyses to assess the impact of growth scenarios on headcount requirements, maintaining workforce flexibility.• Implemented streamlined communication processes for recruiting alignment, and delivering updates to senior leadership and managers.Process Optimization and Automation:• Introduced self-service analytics for department managers, enabling informed headcount decisions based on real-time data.

New York, New York

• Streamlined account management for the Global Lead Partner to optimize revenue growth.• Engineered a dynamic Revenue Reporting system, enhancing real-time revenue tracking and forecasting for active engagements, projected revenue, and backlog.• Spearheaded contract negotiations with clients, liaising between procurement, business sponsors, and internal legal teams to ensure seamless agreement execution.• Managed client interactions as primary point of contact and driving effective communication.• Collaborated with internal departments, addressing security, technology, and resourcing requests to ensure client satisfaction.• Supervised offshore resources for various operational functions, optimizing task efficiency.• Gatekeeper for SOW compliance and risk assessment, ensuring alignment with client Master Services Agreements (MSA).• Formulated contract amendments and SOWs, overseeing negotiation, and redlining• Directed payment collection and allocation processes, ensuring smooth financial transactions.• Negotiated project terms, conditions, and financial matters with high-level client stakeholders.• Administered client Vendor Management Systems (VMS) Beeline, COUPA & Ariba, handling contracting, invoicing, and data analysis for billing inquiries.• Managed Third-Party Information Assurance, ensuring adherence to data security and policies.• Proficient in SAP CRM, Excel, SharePoint, Office Suite, Skype, GSUITE, Outlook, and various other platforms

Master Of Arts (Ma), Education

Bachelor Of Arts - Ba, History

History

Activities and Societies: Gymkana