Brittany L. Jackson Email & Phone Number

Baton Rouge, Louisiana

Baton Rouge, Louisiana Area

Plano, Tx

Supervise daily activities of support production control and computer personnel to ensure timely and effective reporting, tracking, follow-up and communication of problems with the user community.Maintains and ensures accuracy and timeliness of all batch processing and report distribution and batch job documentation prior to implementation into production. Creates and develops service-level agreements with user departments and business units to continue alertness for auditing reasons. Ensures accuracy of all information entered into the production scheduling systems and the distribution database; ensures accuracy and timeliness of information entered into the problem management system to achieve the goal of great quality and productivityGaining further knowledge on Amazon Web Services and cloud structures; Also worked on storage and capacity.

Washington, Dc

Responsible for developing new business and maintaining current relationships; responsible for understanding cost control, reading your branch's P&L statement and understanding what it takes to run a profitable business; Deliver superior customer service

My project was to create a physical access security policy for Capital One's data center; Learn and develop skills in information technology to include networking of computers, system wide back up of data, and storage of data.Develop skills to communicate with IT professionals who specialize in Systems Software Design Engineering and Computer Programming. Assist staff in performing system backup and maintenancefunctions.Assist in installation of PC hardware and software. Assist in network and hardware troubleshooting. Assist in performing preventative maintenance and upgrades on servers.

Serves customers by completing account transactions.Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.•Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.•Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.

Washington, Dc

Plan and execute the day-to-day activities of IT audit engagements, including system development, package implementation, and/or platform reviews for financial services clients such as commercial banks, asset management firms, investment banks, and hedge fundsEvaluate the design and effectiveness of technology controls throughout the business cycleIdentify and communicate IT audit findings to senior management and clientsHelp identify performance improvement opportunities for assigned clientsSupervise Associates and Interns on engagementsServe as a liaison between financial services clients and upper management

Bachelor'S Degree, Computer Engineering

Activities and Societies: National Society of Black Engineers, Society of Women EngineersComputer Engineering

High School Diploma, General Studies

Activities and Societies: Beta Club, National Honor Society(President), SGA Association(SGA President), Junior Class President, Team.