Reported to the Dance Program Business Manager and the Director of Graduate Studies; supervised student workers; reconciled transactions on a monthly basis for all MFA fund codes; Processed various invoices through Accounts Payable; maintained, reviewed, and reconciled financial records; collaborated to create and maintain budgets for the MFA in Dance; managed the reservations and upkeep of the ARK Dance Studio; ordering promotional materials and office supplies, and monitoring financial records; managed application process for MFA student research funds; handled distribution of fellowships, stipends, and awards for all MFA students via non-compensatory payments, supplemental payments, and payroll; initiated and processed travel and out-of-pocket expense reports for MFA students; maintained and regularly updated the MFA student handbook; coordinated application cycles including checking submitted materials for completeness; maintained a database to track all MFA student courses and their road to thesis; Scheduled and took minutes for MFA Advisory Committee meetings; Coordinated the timeline for all thesis-related events; Processed Thesis Committee Members for each MFA student committee;

Supervised student workers; reconciled transactions on a monthly basis for 15+ fund codes; maintained, reviewed, and reconciled financial records for the URS, Program II, and Trinity College; collaborated to create and maintain budgets for URS and Program II; reserved space and prepared materials for info sessions and workshops throughout the academic year; worked in partnership with the Biological Sciences Undergraduate Research Fellowship by placing catering orders, processing non-compensatory payments, ordering promotional materials and office supplies, and monitoring financial records; represented URS and Program II at numerous tabling events; managed application process for URS student research funds, including opening and closing application portals, processing applications for completeness and guiding them through approval process; handled distribution of awards for over 250 URS grants, awards, fellowships, and assistantships and distribution of research funding to Program II students; initiated and processed non-compensatory payments for summer and academic year funding; maintained communications with grant applicants, recipients, and their mentors; worked with departmental payroll representatives to ensure funding for small grants; initiated and processed travel and out-of-pocket expense reports for travel grants and non-comp payments for summer and academic year funding; maintained and regularly updated the URS office website, opportunities database, student research stories, and funding sources; coordinated Program II application cycles including checking submitted materials for completeness; managed URS and Program II grant applications, including opening and closing application portals, processing applications for completeness and guiding them through approval process with the Directors; planned and implemented Program II events

Answer phone/email/fax and process orders through AS400 system.Maintain scheduling database for future purchase orders so that the entire wholesaleteam is aware of status of all orders in queue.Maintain import inventory including coordinating forecasted needs with otherdepartments, ordering product, coordinating Proforma Invoices with Accounting andmonitoring all inbound freight.Field inbound sales inquiries and coordinate all samples sent to potential customers.Follow up with all potential customers.Coordinate new product roll outs including samples, pricing, placement paperwork andfollow-up.Update customer records and email lists in FileMaker Pro, Bronto and AS400.Work with independent sales reps to coordinate sales collateral, samples and orders.Help set-up new products, maintain order forms and price lists and maintain on-lineweb based customers.Maintain cost increases including pricing increase notifications and on-line drop-shipaccounts.Help resolve product and/or service problems by clarifying customer's complaint;determining the cause of the problem; selecting and explaining the best solution tosolve the problem; expediting correction or adjustment; following up to ensureresolution.Recommend potential products or services to management by collecting customerinformation and analyzing customer needs.Organize and coordinate participation in trade shows including sales collateral, displaymaterial, compiling show samples, packing, shipping, show set-up and participation.Organize travel accommodations for team members including lodging, airlinebookings, car rentals and various reservations.

Create kits for sales associates to up-sell to inbound calling customers.Maintain sales records for previous months to be used as a tool to create new andimproved up-sell items.Monitor customer service/sales representative recorded phone calls with customersto ensure proper sales techniques and customer service skills.Coach sales associates to improve sales ability or customer service skills.Supply prepack department with all necessary items to assemble in-house kits for allup-sell continuity programsSourced new items (imported and domestic) for sales associates to up-sell tocustomers.Maintain import inventory including coordinating forecasted needs with otherdepartments, ordering product, coordinating Proforma Invoices with Accounting andmonitoring inbound freight .

Help resolve product and/or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the bestsolution to solve the problem; expediting correction or adjustment; following up toensure resolution.Up-sell customer with product based on current buying interests and past orderhistory.Recommend potential products or services to management by collecting customerinformation and analyzing customer needs.Process customer orders through AS400.Confer with customers by telephone or in person to provide information aboutproducts or services, take or enter orders, cancel accounts, or obtain details ofcomplaints.Refer unresolved customer grievances to designated departments for furtherinvestigation.