Brittany Matlock Email & Phone Number

Celebration, Florida, United States

• Guaranteed an elevated experience with products and services for thousands of guests by increasing Disney Vacation Club brand awareness and tracking progress of multiple requests while handling confidential information.• Creatively found solutions for inquiries from members quickly and effectively ensuring exceptional vacation experiences to Disney properties resulting in a 30% increase in member satisfaction.• Collaborated and partnered with the Disney Vacation Club team and other departments in and outside the company- to accomplish goals of increased efficiency and productivity of processes.• Be responsive to feedback given to improve skills and productivity and be able to change with the organization’spriorities.

Orlando, Florida, United States

• Used resourcefulness to assist in operations and with guests which resulted increased sales revenue and created a seamless and exceptional experience for the guests. • Enhanced understanding and inclusivity among employees and guests from diverse backgrounds, improving overall guest experience and fostering a positive work environment.• Ensured compliance with all applicable laws, regulations, and company policies to maintain a safe work environment.• Improved guest satisfaction and retention in a fast-paced and high-stress environment by being flexible in day-to day operations.

Park City, Utah, United States

• Adapted to the daily needs of 300 + guests at a luxury hotel by being task oriented and paying attention to details needed by collaborating with other departments and provided daily summaries to management to ensure effective communication.• Developed and maintained interpersonal skills with owners and guests across multiple hotel locations to manage key relationships by networking for business growth.• Supported hotel back of house operations and administration by being detailed oriented to complete tasks including room assignments and housekeeping management by keeping track of assets needed for daily operations.• Took initiative with guests by solving problems by thinking strategically and using effective communication to alleviate tensions and execute a plan to find a solution ensuring to follow up with managers and guests when it required.

Anaheim, California, United States

• Created immersive and outstanding guest service experience by anticipating needs for 1,000s of guests by using themed language and storytelling and keeping a positive attitude.• Increased company and product knowledge as well as understanding of business objectives through educational offerings.• Maintained a cohesive working environment with a 200+ cast member ensuring smooth daily operations of 4 + merchandise locations. • Selected as one of the first teams to help open Star Wars Galaxy Edge due to product knowledge and leadership ability

Washington D.C.

• Assisted the government relations executive by reporting on legislative opportunities through research summaries and developing brand strategies to promote the nonprofit's initiatives and objectives to policymakers in the House of Representatives and the Senate.• Found stories that aligned with the nonprofits mission to produce written and online content that increased the organization success and had a positive impact on the organization’s social responsibility. • Coordinate with members of other organizations to find opportunities for the organization to volunteer to increase outreach in the community.• Ensure goals were being met through organizing schedules and executing advocacy events including informational sessions, community forums, and follow up visits to lawmakers' offices.

Rexburg, Idaho, United States

• Participated in student mentorship program to provide additional support and guidance to new students.• Provided ongoing support and resources to students to ensure personal well-being in a university setting.• Collaborate with faculty members and academic advisors to provide comprehensive support for students’academic success and change approach for students has needed to ensure needs were being met. • Facilitated workshops and training sessions for students on study skills, time management, and goal setting, to ensure success at the university

Rexburg, Idaho, United States

• Implement new training techniques, keeping up with the latest trends and advancements in tumbling and cheerleading.• Conducted regular assessments of athlete's progress and skill development to identify areas for improvement and create targeted training strategies.• Provided ongoing feedback and support to athletes, helping them to develop a growth mindset and improve their self-confidence in tumbling and cheer.• Communicated effectively with parents and provide regular updates on their child's progress and performance in tumbling and cheer, building trust and ensuring parents are engaged and informed.