As LaBella’s Client Experience Manager, I focus on strengthening our client partnerships. This includes maintaining a client feedback and resolution loop, developing continuous improvements to our project delivery, and creating opportunities for our clients to build camaraderie with their LaBella partners.

Coordination and preparation of proposals, client interviews, and qualifications packages presentations, and award submissions.Developing content for communications channels.Implementation of brand standards in the graphic design of ads, collateral, direct mail pieces, and signage.Tradeshow coordination and event planning.Project and resume database upkeep.Project Photography coordination.CRM data entry, tracking and analysis.

•Developed, created, and maintained over 2,500 marketing pieces on a quarterly, semi-annual, and annual basis using Adobe Indesign and PowerPoint• Routed marketing materials through a vigorous compliance process• Initiated a new material update cycle based on extensive competitor research in 2013. This new process saved the Marketing Team approximately 400 updates a year.• Designed, edited, and fact checked newsletters and white papers• Assisted in a firmwide rebrand of… Show more •Developed, created, and maintained over 2,500 marketing pieces on a quarterly, semi-annual, and annual basis using Adobe Indesign and PowerPoint• Routed marketing materials through a vigorous compliance process• Initiated a new material update cycle based on extensive competitor research in 2013. This new process saved the Marketing Team approximately 400 updates a year.• Designed, edited, and fact checked newsletters and white papers• Assisted in a firmwide rebrand of marketing materials, seminar supplies, and website • Created over 20 product and capabilities brochures for new marketing collateral initiative in 2013• Fulfilled any marketing collateral requests for sales force including pitchbooks, presentations, slideshows, material folders, brochures, and handouts• Managed website content and materials to ensure SEC/FINRA compliance Show less

· Created, edited, and sent emails to both blast and targeted audiences using Constant Contact Email Marketing system · Monitored results of emails and summarized related click rates and purchases · Managed database of email statistics and event evaluations · Updated website using basic HTML · Assisted the Cross Marketing team by coordinating, shipping, and tracking results of various marketing materials at internal and external meetings… Show more · Created, edited, and sent emails to both blast and targeted audiences using Constant Contact Email Marketing system · Monitored results of emails and summarized related click rates and purchases · Managed database of email statistics and event evaluations · Updated website using basic HTML · Assisted the Cross Marketing team by coordinating, shipping, and tracking results of various marketing materials at internal and external meetings · Coordinated guest speakers for bi weekly webinar talk show by familiarizing them with the WebEx web conferencing system, gathering contact information, and retrieving waivers · Tracked resources and researched subject ideas for potential talk show topics · Created surveys and analyzed feedback regarding email communication and talk show content in order to recommend and implement process improvements · Saved company 54% for marketing materials used for promotions by researching and negotiating with various vendors Show less

· Organized and executed global contracts for 50+ vendors · Processed invoices efficiently and accurately for various vendors and services · Maintained database with market data user information, services, and costs · Troubleshot service issues for users and vendors worldwide

· Worked as primary assistant in a small real estate appraisal firm · Responsible for logging all orders, office emails, and filing all reports · Used superior customer service skills to manage all customer questions and complaints