Sales Operations Business Analyst
As a Sales Operations Analyst for DiversiTech, I am responsible for functional design and analysis of sales processes in CRM system, Tableau, and other sales systems as required; build dashboards and reports within CRM, development of Tableau visualizations and Excel models for a range of process improvement and process management activities. My Daily Activities include planning, performing, and implementing process improvement initiatives in addition to ownership of select sales operational processes. Process management functions may include best practice research, data gathering and analysis, process mapping, developing and recommending alternatives for improvement and performance metric development.Additional Skills:• Provide key business insights based on analyzing multiple data sources• Take the initiative to identify business tracking and evaluation metrics• Perform strategic thinking for actionable recommendations and provide problem resolution • Analyze sales results and sales data, such as sales closed per month, to improve overall performance capabilities. Utilize, format and compare data for recommendation of best business practices/decisions• Create standardized and customized reports as required• Gathers and analyzes process data; identifies sources for the same• Responsible for defining data requirements and obtaining customer agreements when required• Makes recommendations on appropriate solutions based on research and analysis• Interview stakeholders and owners to define the best processes