Brittany Byrd Email & Phone Number

Arlington, VA, US

US

• Consult with clients regarding photography packages, scheduling, and other fine details
• Provide photographic services to clients for personal and business use (Birth, Newborn, Maternity, Product and Portraiture)
• Collaborate with clients to guarantee satisfaction with photographs
• Perform post-production image processing to retouch and enhance photos using Adobe Lightroom, Adobe Photoshop, and Pixelmator Pro

• Manage all aspects from pre through post-production, including script writing, creative direction, capturing photos or shooting, editing, etc.
• Work to increase organic relationships with followers, influencers and brands by engaging with content and responding to comments and direct messages within 24 hours
• Coordinate content calendar for short and long-term marketing efforts
• Write and edit persuasive copy for topics such as mental health advocacy, photography, Black maternal health, skincare, food and beverage, etc.
• Study ad analytics to confirm target audience, best times to post, most relevant hashtags and keywords, etc.
• Identify trending topics to create photo and video content for social channels through FlipBoard, Twitter’s ‘For You’ Page, Instagram’s Explore Page and local media outlets

San Francisco, California, US

• Onboarded new hires, rehires, interns and contractors with laptops to acquaint them with navigating Mac or PC hardware, their Okta Dashboards and commonly used applications such as Lighthouse, The Landing, etc.
• Reviewed knowledge base (KB) articles to make more inclusive for all learning styles and modified how-to's guides, troubleshooting guides, FAQs, etc.
• Worked closely with the Hardware Team to track and update laptop delivery statuses prior to orientation sessions
• Collaborated with leadership and the Senior Product Analysis to create trainings for international onboarding teams
• Partnered with supervisor weekly to review Business Technology (BT) CSAT scores, which included questions around the team’s customer service, readiness to support, resolution times, etc.
• Redesigned new employee orientation (NEO) communications to align with Okta's 2022 branding by updating the NEO slide deck, pre and post-onboarding processes

Cupertino, California, US

• Facilitate training sessions to external customers by leveraging interpersonal and communication skills resulting in customer satisfaction improvement
• Reformat session (photography, videography, podcasts, product, music) material to make content easily digetible
• Provide mentorship and facilitate in-store and virtual trainings to help improve customer satisfaction for up 100+ teammates
• Consistently maintain a personal Net Promoter Score (NPS) between 90-100 each quarter
• Develop marketing strategies for small business owners to increase social media presence and engagement
• Assist customers with complex software and hardware issues

Cupertino, California, US

• Improved overall customer satisfaction by demonstrating active listening and empathy skills, paying close attention to details, dealing with ambiguity, and remaining to teammates
• Developed creative solutions to complex customer problems via phone and online chat
• Processed incoming requests from customers regarding shipping modifications, including packaging rerouting and address updates
• Notified management and team via Slack and/or email of any obstacles that interfered customer service delivery
• Notated any changes made to orders during customer interactions, including whether or not the issue was resolved or needed to be escalated

Cupertino, California, US

• Proficiently sold high-end technology to global clientele
• Consulted with customers on which products and services fit their specific personal and business needs
• Educated small business customers on how Apple could help elevate their brand/business
• Facilitated training and provided mentorship for new teammates
• Performed inventory management by counting and restocking to ensure products were readily available for customers
• Troubleshot iOS and macOS devices daily

Dallas, Texas, US

• Identified, trained, coached and oversaw training team of 6-8 in a newly established market
• Assessed training and development needs of drivers through virtual trainings, interviews, quality review checks and in-field evaluations for new and tenured employees
• Maintained record of training and development activities, assessment results and retraining requirements
• Communicated with new hires prior to their start date to ensure their government-issued IDs and vaccinations were current
• Followed up with new hires regarding learning material that need to be completed prior to and immediately after initial training
• Assisted with onboarding new hires, facilitated orientation, assigned role-specific trainings, performed on-site drug screenings, etc.

Dallas, Texas, US

• Effectively communicated with multiple Board of Directors (272 condominiums total), Master Association and Portfolio Manager via email, phone and in-person to maintain open communication with each sub-association
• Drafted, edited and posted newsletters, survey and forum posts regarding community events and updates on TownSq
• Meticulously reviewed monthly financial statements to create variance reports, which ensured that each sub-associations stayed within annual budget
• Oversaw large renovation projects such as roof replacements and landscape enhancements by contracting and coordinating vendors and their schedules
• Addressed and resolved requests and concerns in a timely and courteous manner to encourage resident retention
• Ensured all legal documents were received, up-to-date and stored on the server prior to processing payment

Tampa, FL, US

• Enhanced interpersonal communication through friendly and honest interaction with and teammates and diners
• Increased total guest satisfaction with evidence through customer retention and feedback
• Created and edited special event awareness copy for paid Facebook Twitter Ads and Wordpress blog posts

Tampa, FL, US

• Oversaw inventory control and food sanitation as well as the quality and cost control of food
• Served as acting manager to 35 employees for four months while manager was on leave
• Increased total guest satisfaction

Dallas, Texas, US

• Provided appropriate environments for multi-age infants and toddlers
• Created engaging activities to bolster communication skills
• Ensured that each of the children’s individual needs were met

• Helped brand owners to determine target audience by conducting market research, assessing competition and coming up with solutions to existing problems
• Initiated and managed social and community engagement through Instagram, Twitter, Facebook, Pinterest and Snapchat
• Curated and directed photography and assisted with building outfits for new apparel launches
• Identified fashion and beauty influencers who promoted apparel from companies similar to the brand
• Ideated, created, and implemented social media marketing campaign to increase website clicks, attract new customers and retain current customers
• Assisted with the company’s rebrand from TruLeeChloe to lee monet by redefining target market, brainstorming new logo ideas using color theory and typography and requesting feedback from new and potential customers

• Taught class sizes of 10-15 students, ranging from six weeks to five years of age
• Lead children in activities through storytelling, teaching songs, craft materials, and musical instruments, providing opportunities for creative expression
• Helped ensure classrooms were in accordance with the center’s expectations, internal policies and procedures

• Created social media presence through Pinterest and Instagram
• Organized efforts to connect with the local community through philanthropic means
• Developed and implemented a marketing strategy to promote awareness and increase enrollment for the salon’s Academy

Washington, District Of Columbia, US

• Utilized CRM tools such as CisionPoint to develop VIP guest and media lists for restaurant openings such as Del Frisco's Grille and YO! Sushi
• Increased media coverage for clients by pitching stories to local and national media, writing press releases, and developing media kits
• Tracked and analyzed consumer interaction through Twitter and Facebook Ads, Pinterest, and Foodspotting
• Closely monitored the success of consumer interaction through through surveys and questionnaires
• Provided support to Vice President and Publicists, as needed

Washington, DC, US

• Retrieved payment history for former customers using Electronic Document Access (EDA)
• Assigned contracts to Contract Spealists
• Assisted with delivering PowerPoint and Word presentations for division meetings
• Crafted inventory spreadsheets for contracts
• Performed general administration duties, as needed

Mass Media Arts, Public Relations

Associate’S Degree, Communication, General

Early College Program