Brittany Schaefer Email & Phone Number

Cameron, NC, US

United States

Mission: Monitor and manage the Customer Experience and dealer reputation through various processes and tools with the goal of producing higher customer loyalty, service retention and customer advocacy. Prime dealership position responsible for evaluating and improving processes that not only meet, but exceed customer expectations.Manage KPI/CSI scores and.

Ellicott City, MD

Manage schedulesHandle customer complaints and kudosBuild clientele from lapsed client reports as well as breed specific reportsPerforming AKC breed standard haircuts and customer requested stylesEducating customers on proper nutrition for healthy skin and coatUsed Windows based scheduler and appointment manager (SAM system)Successfully aiding in.

Ellicott City, Maryland, United States

Performing AKC breed standard haircuts and customer requested stylesEducating customers on proper nutrition for healthy skin and coatUsed Windows based scheduler and appointment manager (SAM system)Successfully aiding in transitioning salon to a new scheduler and appointment manager (PASS system)Answered customer questions in person and over the.

Catonsville, MD

Performing AKC breed standard haircuts and customer requested stylesWashed and Prepped pets for haircutsEducated customers on proper care of their pets, including brushing and at-home maintenance.Answered customer questions in person and over the phoneUsed Windows-based appointment scheduler (1-2-3 Pet)

Ellicott City, Maryland

Performing AKC breed standard haircuts and customer requested stylesEducating customers on proper nutrition for healthy skin and coatOrdered and prepared supplies to ensure full operationsHandled customer complaints and commendationsCoordinated schedules for up to six other employees with varying availabilitiesUsed Windows based scheduler and appointment.

Glenwood, MD

Brought horses in for twice-daily feedingsManaged supplements for inclusion in feedingsHeld horses for veterinarian and farrier servicesScheduled veterinarian and farrier visitsScheduled and assisted in lesson programs for clients of all agesOrdered and picked up farm supplies, including but not limited to: feed, hay, stall bedding, tack and.

English Language And Literature, General

Finishing dual AA degrees in English and General Studies. Maintaining a 3.5+ GPA with also working full-time

English Language And Literature, General

High School

Activities and Societies: Newspaper Staff, Yearbook Staff and Section Editor

Associate Of Arts - Aa, English Language And Literature, General