Brittany Rubeck Email and Phone Number

Maintains and enhances the District Office by supporting, planning, collaborating, implementing, and evaluating employee relations, accounts payable / receivable, human resources, and general office management policies, programs, and practices. Focuses on the continued development of an employee-oriented organizational culture that emphasizes quality, continuous improvement, employee retention and development, and high performance to meet the district’s mission and vision.

• Capture, assign and resolve complex inquiries through the internal issue resolution system, respond to a high volume of inquiries in a back‐office center operations environment• Answer customer requests or inquiries concerning general data updates, billing, pay discrepancies, expenses, spread and commissions, etc.• Develop and maintain positive customer relations and coordinate with various groups within the center and field office to ensure customer requests and questions are handled appropriately and in a timely manner• Communicate with relevant stakeholders to inform on the final resolution details within the expected timeframe per service level agreements• Suggest improvement initiatives with relevant stake holders to keep the service delivery model moving toward a best-in-class environment

Crystal Lake, IL: July 2015 - April 2022Horsham, PA: January 2015 - June 2015Atlanta, GA: August 2014 - December 2014Greensboro, NC: November 2012 - July 2014• Processing of weekly payroll for 600+ contractors in Peoplesoft through UKG, Fieldglass, IQN, etc.• Resolve all payroll and invoices issues (adjustments, lost checks, billing issues, etc.)• Launch onboarding paperwork to candidates and monitor all pre-employment compliance• Utilize E-verify on all candidates to confirm eligibility to work in the U.S.• Ensure the accurate and timely entry of all starts and finishes in Peoplesoft• Manage the distribution, explanation, and resolution of expected and actual commission numbers• Complete weekly internal employee payroll via Peoplesoft• Manage contractor and internal benefits program• Provide timely responses and resolutions to all daily/weekly reports and audits• Monitor unemployment process including claims and hearings• Manage the worker’s compensation program: filing claims, coordinating light duty work, following up on injuries• File contractor FMLA and ADA requests• Manage the office purchasing card account• Ensure credit checks are completed on new or reactivated clients• Provide additional support in training new team members• Be the primary liaison between the corporate office and field office regarding any accounting issues• Attend client meetings with account managers

• Provide outstanding front office customer service• Greet and hand out applications to all walk-in candidates• Maintain drug testing, medical surveillance, and background check process • File and organize all office paperwork; maintain office supplies• Conduct contractor new hire orientations• Input I9 information into E-verify and validate accuracy in identification documents• Assist with data entry of personnel data updates, starts, and finishes in Peoplesoft• Process orientation paperwork to Human Resources department• Timely processing of payroll checks and tax credit forms• Provide administrative support to all internal and external employees• Manage the use of FedEx

• Assist with the expansion of new clinics across Nebraska and Iowa• Organize and compile company expansion portfolio • Coordinate groundbreaking ceremonies• Maintain database for contractors, architects, real estate brokers, tenants, and potential investors• Obtain supply and equipment quotes for bank loan approval for new clinics• Handle all staffing needs for entire company; recruit for new clinics and existing clinics• Post job openings, screen resumes, draft offer letters• Conduct phone interviews and coordinate in-person interviews with management• Complete new hire paperwork and I-9 verifications• Create, revise, and update all company forms• Implement and manage creation of training manuals for all company positions• Assist in creation of new company policies, procedures, and processes• Issue weekly patient satisfaction surveys and monitor results through Constant Contact

•Welcome and greet patients in friendly manner. Efficiently maintain patient flow.•Collect copays and bill payments.•Enter patient demographics and insurance information into billing system.•Create and maintain patient medical records.

•Recommend beverage selections•Inform customers of menu changes•Enter orders in point-of-sale system•Provide exceptional customer service•Offer assistance to other servers and bartender when needed•Prepare final bill, accept payment, and process through POS system•TIPS Training Certificate