Revamped information architecture and user experience of a women's health application following company goals and user-centric data and insights gathered. Assisted in development and implementation of a new design system, recreating the application and preparing designs for developer handoff

• Designed CVS Virtual Care enterprise B2B healthcare service from initial concept ideation to post-deployment refinement, driving service towards business desired Objectives and Key Results • Led translation of product requirements and user problem statements into user flows, journey maps, and other artifacts to highlight the end-to-end experience and identify critical feature gaps to resolve• Collaborated with cross-functional teams including clinical, product, accessibility, and business leaders to collaborate and develop, accessible, high-quality, brand-compliant solutions for the Virtual Primary Care service• Reduced drop-off rates and improved technical error recovery and overall experience of the Virtual Primary Care service through agile design improvements based on competitor analysis, user research, and metrics.• Translated design artifacts and user research insights into low-fidelity concepts. Translated low-fidelity into high fidelity designs adhering to design and web accessibility and inclusion standards, utilizing the enterprise design system guidelines• Collaborated with engineering team to ensure designs are conscientious of technical feasibility and hand-off high-fidelity designs, and support design implementation in both mobile and web platforms

• Collaborated with cross-functional teams to understand business objectives and translate them into actionable design research goals• Planned and conducted qualitative and quantitative user research, through diverse methods, to identify key user needs and pain points• Utilized user feedback and data analytics to identify areas for improvement in current product designs and recommend solutions to meet customer needs and preferences• Led research share-out meetings with stakeholders and multi-disciplinary teams to present findings and recommendations• Analyzed and improved the internal design research process to help increase shareability and impact of findings across the iRobot organization

• Assisted Non-Profit Startup and its Fellowship program in understanding and planning the user experience of the service.• Developed problem statements, stakeholder maps, and conducted multiple interviews to inform Fellowship recruitment, engagement, program operation, and program monitoring. Created synthesis of findings to present to foundation creator.• Currently using findings to engage in service design in the form of site analysis, service flow mapping, and wireframes and prototyping as fit.

• Prepare correspondence, pleadings and legal documents under the supervision of attorneys.• Review documents and court filings; research court procedures and case issues.• Communicate with attorneys, clients and court personnel to compile and convey information, and provide updates regarding pending litigation.• Maintain calendars, file activity, and attorney appearances through case management software• Provide administrative support for attorneys in multi-jurisdictionalpractice.

• Represents first point of contact with guests and handles all stages of a guest's stay performing both customer service and receptionist duties• Performs registration, booking, and cash handling duties for customers• Answers guest questions about local activities, upgrades, and amenities• Serves as coordination point with other hotel departments• Assists managers with other activities and hotel events as needed

• Interfaced with customers to ensure they have a quality experienceand drive sales • Responsibilities: Cashier, Sales associate, and Inventory management.