Capital Programs Community Education & Outreach Manager
Current•Develop and maintain educational and outreach strategies for internal/ external audiences on MHP and special portfolio distribution projects.•Lead the overall strategy, development, and execution of community education and outreach efforts with MHP owners, residents, and external stakeholders.•Work with gas distribution leadership team, construction managers, PMO, regulatory and capital projects outreach managers to ensure alignment of strategies, plans, timing, messaging and identify dependencies across the programs departments.•Assist in integrating the efforts of Communications, Local Government and Community Affairs (Office of Media and Public Information, Regional Public Affairs, Community Relations, Customer Strategy and Engagement) strategies and tactics needed to promote the MHP Program, including development of PowerPoint presentations, project fact sheets, Q& A's, key messaging/talking points, and various collateral materials and displays. Build a cohesive message and work cross functionally with Customer Programs and Customer Assistance groups to leverage other initiatives for the MHP Program.•Manage/monitor the MHP park survey results. Review the results of the MHP survey and work with MHP Program team to determine if outreach efforts, collateral or tactics need modification ensuring that creation of positive experience for MHP owner/residents is achieved.•Identify and develop targeted community outreach events to educate and promote the benefits of the MHP program and program continuation. Leverage existing groups, relationships and special events to build community consensus and support.•Responsible for managing and supervising direct reports. Provide guidance, direction and coaching to account executives to enhance the MHP Outreach support groups knowledge and opportunity for growth. •Build ongoing relationships with internal parties responsible for the MHP program and other capital project groups such as Construction and Major Projects.
