Reports to the Integrations and Training Manager at Corporate office in Dallas• Build rapport with all Corporate Team Members and develop training schedules for all newEmployees.• Improve systems and services for the Company as a whole• Company liaison for all departments when entering new Marina Acquisitions and/or new TechnologyIntegrations at properties• Train and develop employees on the new Company ERP systems,successfully integrate our new ERP (FSM NExt) in January 2020• Point of Contact for all Marina Managers with questions and/or issues• Use Netsuite, Docqua, Docupeak, SmartSheet, Gantt Charts, Outlook, Excel and Powerpoint tosucccesfully fulfill daily and weekly projects and financial reports• Meet with all departments weekly to discuss how to continuously improve our Marina Acquisitionprocesses and how to develop our staff• Code and report daily Travel and Purchasing Expenses through Nexonia• Travel up to 60%

Establishes guest service and satisfaction as a priority through personal example• Responds to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building• Assists the GM with recruiting, retaining, training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest• Helps GM executes plan based on guest surveys to improve guests' restaurant experience and increase loyalty• Assists the GM in achieving targeted budgets, goals and objectives• Assists the GM in community involvement programs and marketing runs• Assist the GM to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service• Assists GM in controlling other direct operating expenses such as utilities, smallwares, etc., tominimize expense without adversely affecting operations• Manages others work safely by being alert and taking action regarding safety hazards

Develop and implement store market plan based on market conditions, store mission and financial/budget objectives. • Make 10 outside face-to-face sales calls to support the market development plan per week. • Sets high standards of performance for self and others; assumes responsibility for individual and store performance. • In charge of staffing, properly training new employees, inventory management and overall daily store operations to create a profitable store. • Effectively meets customer needs and builds productive customer relationships. Takes responsibility for customer satisfaction and loyalty by treating customers like GUESTS. • Achieved annual store budget for 2013 immediately after taking the management position within six months. • Use in store techniques to quickly develop a DIY market plan.

• Promoted to Assistant to the National Account Manager• Daily contact with policy holders to ensure a high degree of customer service• Conduct daily updates to Insurance Adjusters regarding the housing status of each policyholder.• Organize and update each file as needed in an extremely fast paced environment• Mass data entry into the company's SAGE ACT database as well as constant usage of Microsoft Officecapabilities