Brittany Hilliard Email & Phone Number

Tampa, Florida, United States

Lynchburg, Virginia, United States

As a Tier 1 Representative, I am responsible for assisting customers in meeting their service and supply needs. This includes securing customer accounts, data entry (entering, updating, and otherwise maintaining account information), providing adequate research prior to processing customer requests, multi-department support (escalating situations to appropriate personnel, verifying contract coverage, etc.), following procedures and guidelines, processing appropriate paperwork, and more. February 2024 to current, I have maintained an overall Q&A score of 100% and received several recognition certificates from upper management.• Managed a high volume of customer inquiries via phone and email in a fast-paced environment.• Resolved customer complaints and issues efficiently and effectively.• Provide exemplary service to multiple clients including product manufacturers, employees and internal customers• Facilitated timely and accurate processing of customer orders and requests.• Collaborated with cross-functional teams to address customer needs and concerns.• Completed data entry and maintained accurate records in a fast-paced environment.• Collaborated with team members to meet and exceed performance targets.• Maintains and promotes a positive and professional working relationship with associates and management• Handled customer complaints and inquiries professionally and effectively.• Participated in ongoing training and development to improve communication and problem-solving skills.• Demonstrated strong attention to detail and ability to multitask in a high-volume call center.• Maintains effective systems to support the timely release of accurate information

Tampa, Florida, United States

Tampa, Florida, United States

Citrus Park, Florida, United States

I was recently blessed with this opportunity through a temp agency, where I was granted the position of Administrative Assistant in the Gift Card Department. My role in this department consist of boarding merchants onto the company's platform, creating and maintaining cases, and working alongside the Underwriting/Accounts Payable/Quality Control/SAE Departments to ensure the effeciency of merchant accounts and customer success.Responsibilities Include, But Are NOT Limited To : * Data Entry * Generating Outbound Emails/Calls to merchants and partners, as well as accepting inbound emails/calls.* Customer Service.* Department Support.* Boarding Merchants onto company platform.* Ensuring Merchant accounts have the necessary required documents. * Creating sales orders and cases for merchants.* Sending and approving Adobe sign documents.* Generating proofs of gift cards for merchants review.* Generating, reviewing, approving and boarding encoding data.* Tracking shipped material and proving updates.* Assisting the Underwriting and Sales Department (SAEs) in obtaining needed documents for merchant account approval.* Assisting the Accounts Payable and Quality Control Departments with invoice reviewal and approvals. * Generating both weekly and monthly reports in regards to updates on current cases, document type filed/merchant ID number/date filed, etc.

Lutz, Florida, United States

I began my journey here as a Front Desk Receptionist, and quickly worked my way up to an Administrative Assistant with some Executive responsibilities. I generated more than 150 5-Star Google Reviews and earned the company two “Platinum Dealer” plaques from a vendor we frequently used. I had key holder responsibilities, handled all correspondences, established a defined relationship with vendors and distributors, ordered and dispersed equipment and supplies for several departments, provided multi-department support, entered and maintained all hardcopy/electronic/online records and documents, managed accounts receivable and payable, created and dispersed multi-department payroll, creating and maintaining a daily/weekly work/task schedule for multiple departments, and more. Some of my responsibilities included, but were not limited to : • Key Holder responsible for the opening and closing of business. • Accepting inbound calls and generating outbound calls. • Answering questions, complaints, and concerns. • Notating accounts regarding the aforementioned. • Recognizing, Motivating and Encouraging Employees In A Positive Way. • Submitting Appropriate and Adequate Documents to Finance Companies, Distributors, Etc. • Scanning, Uploading, and Filing Hard Copy (As Well As Electronic) Documents / Paperwork / Receipts / Checks. • Scheduling Equipment Installation, Removals, Equipment Relocations, and/or Service Calls. • Ordering Multi-Department Supplies, Including But Not Limited To: Company Equipment, Chemicals, Complimentary Products Such As Soap Products/Gift Cards, Office Supplies, Etc. • Distributing Multi-Department Supplies. • Customer Service. • Creating and Managing Invoices. • Creating, Managing and Distributing Multi-Department Payroll. • Creating and Managing Reimbursement Checks. • Creating and Managing Customers Rebate Checks. • Reviewing Resumes In Preparation For Scheduling Interviews and Company Training Classes.

Tampa/Gibsonton, Florida Area

I began my employment here as an Administrative Assistant, with responsibilities closely related to those listed above. I opened and closed the place of business, accepted inbound calls and generated outbound calls in regard to confirming/scheduling/rescheduling customers appointments, handling all correspondences, notating accounts, updating and maintaining all hardcopy/electronic/online records, managing all accounts receivables/payables, and more. Some of my responsibilities included, but were not limited to : • Answering in-bound calls from canvassers regarding appointments scheduled with customers, questions, concerns and complaints. • Making out-bound calls regarding appointment verifications, reschedules, cancellations, questions, concerns, complaints, follow-ups. • Taking messages and forwarding calls as needed. • Responding to company emails accordingly. • Creating and maintaining schedule for company representatives and sales men/women. • Obtaining and notating personal information, payments, etc. • Updating client information, payments, etc. • Performing basic secretary/office assistant tasks and responsibilities. • Exhibiting excellent communication skills with management, coworkers, clients, etc. • Creating and managing accounts receivables / payables. • Making out-bound calls regarding appointment verifications, reschedules, cancellations, questions, concerns, complaints, follow-ups. • Taking messages and forwarding calls as needed. • Managing all correspondences

Tampa/St. Petersburg, Florida Area

• Operating conveyor belt. • Splitting the conveyor belt (Separating packages accordingly) • Pulling packages from the appropriate side.• Loading said packages onto company delivery trucks.• Sort and organize packages according to labels etc.• Exhibiting excellent communication skills with management and coworkers.

5223 Orient Rd, Tampa, Fl 33610

• Enforcing proper policies and procedures regarding sanitization and maintaining cleanliness. • Using proper chemicals and equipment to adequately maintain cleanliness. • Maintaining a well-stocked work area throughout scheduled shift; (re)stocking. • Removing trash and debris. • Disposing of said trash and debris according to proper policies and procedures (trash compactor, baler, etc.) • Sweeping, mopping, dusting, polishing, vacuuming.

2036 N Dale Mabry Hwy, Tampa, Fl 33607

• Welcoming customers. • Taking customer’s orders, ensuring accuracy and completion. • Operating cash registers• Handling cash, debit/credit, gift card, coupon etc. transactions. • Working efficiently in frontline (front of house) or drive thru (back of house etc.) • Enforcing proper policies and procedures regarding maintaining cleanliness and sanitization. • Using proper chemicals and equipment to maintain cleanliness. This includes dinning areas, restrooms, back of house areas (kitchen, cooking/prepping areas, freezers/fridges, equipment, parking lots, etc.)• Maintaining a well-stocked area throughout scheduled shift; (re)stocking. • Setting up and prepping product for the day; packaging and storing extra product; ensuring that all product meets quality standards.• Handling fresh and expired products. • • Cooking and maintaining fresh products.

Associate'S Degree, Medical Office Billing Specialist

3.7 GPA Dean's List

Ged, Ged, 12

Attended online GED classes in order to obtain my GED. Degree completed May 2018.