B2B - Drive client retention to grow the revenue footprint within a portfolio of education market (College & K-12) customers. Identify upsell opportunities within key customer accounts, while building strong relationships with each customer. Work closely with the Client Success and Account Executive teams to ensure our customers were well-supported. Onboard new clients to ensure success on the Niche platform. Proactively manage advertising packages to ensure an overall positive client experience. Skillfully communicate to clients the value of Niche advertising to demonstrate positive ROI. Create regular reporting and communication cadence and respond to client questions as needed. Create and maintain accurate internal and external reporting.

• Certified Instructor for: BLS (Basic Life Support) for Healthcare, ASHI Pediatric First Aid & CPR, BEST - Babysitter Education & Safety Training.• Instruction: Corporate Trainings, Classroom Trainings, Nursing Students, Hospital Employees.

• B2B Exceeded quarterly upsell quota with 200% over goal achievement.• Managed a customer base of 550 customers across 6 states.• Operated as a key customer advocate - developed and maintained strong relationships with customers with the goal of best in class customer success.• Handled negotiation of discounts and billing after sale to increase company profits.• Owned and drove customer satisfaction, acting as a central point of contact for most valuable clients, addressing at-risk or critical account.• Assigned ownership and oversaw resolution of long-term or conglomerated issues and requests.• Coordinated with customers, business users and decision makers to ensure timely contract and subscription renewals.

-B2B Generate list of prospective restaurants through research, cold-calling, internet and professional network-Meet and exceed sales revenue and booking goals and overall objectives-Educate prospects and clients about Toast’s products and services through presentations and product demonstrations-Cleary articulate Toast’s value proposition and return on investment-Build a large user list as a reference in the assigned geographic territory-Collaborate and work as a team with Sales Account Executives, District Managers and Regional VP’s-Cultivate relationships with business partner counterparts who sell and support complementary applications and services to point of sale systems serving the restaurant industry in your territory-Plan, direct and coordinate sales support activities, including management of the sales pipeline through Toast sales tools-Ensure all targeted prospect/client contacts and engagement opportunities are recorded in the Toast sales tools-Involved in all phases of the sales lifecycle including: identifying and developing leads; meeting with clients; developing value propositions; financial deal structuring; to contract negotiation and closingShare industry, deal, and sales “best practice” knowledge with other members of the sales team-Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position Toast to win

• Effectively managed a database of 500 existing local Nowait restaurants.• Oversaw Customer Success team of 5 employees, partnering with 12 local B2B sales reps.• Maintained and reported on local team trends through Salesforce reporting and weekly meetings.• Analyzed data and communicated with restaurants to communicate never-before-seen value.• Trained upwards of 25-30 new restaurants on Nowait Front-of-House system weekly.• Created company-wide hiring interview process and new hire on-boarding process.• Assisted Payments team in launching of new payments system and maintained restaurant relationships.