- Led multiple cross-functional Agile development teams as the Product Owner, responsible for driving the delivery of high-quality software products.- Collaborated closely with stakeholders, including customers, product managers, internal users, and other development teams, to define product vision, roadmap, and user stories.- Conducted regular product backlog grooming sessions to prioritize features, refine requirements, and ensure alignment with business objectives.- Facilitated sprint planning, backlog refinement, and daily stand-up meetings, ensuring effective communication and coordination among team members.- Defined and communicated clear acceptance criteria for user stories, enabling the team to understand and meet customer expectations.- Acted as a bridge between the business and development teams, effectively translating business needs into actionable tasks and user stories.- Conducted user research, gathered feedback, and performed competitive analysis to drive product improvements and identify new opportunities.- Worked closely with UX designers and development teams to ensure smooth implementation of features and maintain a user-centered approach.Successfully launched multiple product releases within tight deadlines, achieving high customer satisfaction and meeting business objectives.- Utilized Agile metrics and feedback loops to continuously improve team performance, velocity, and product quality.- Demonstrated strong leadership skills, fostering a collaborative and motivated team environment focused on delivering value and platform-thinking to customers.

- Prepared comprehensive and persuasive responses to local government Requests for Proposals (RFPs) in the GovTech sector.- Conducted thorough analysis of RFP requirements, including evaluation criteria, specifications, and compliance guidelines, as well as product fit.- Collaborated closely with sales, technical, and legal teams to gather information and accurately represent the company's offerings.- Developed compelling proposals that addressed client pain points, showcased our value proposition, and aligned with customer needs.- Crafted well-structured and customized proposal content, including introductory letters, executive summaries, project plans, pricing models, and implementation strategies.- Conducted client research on their goals, industry trends, and competitive analysis to tailor proposals and demonstrate understanding of their unique challenges.- Coordinated with subject matter experts to gather technical specifications, project timelines, and cost estimates, ensuring accuracy and feasibility.- Managed multiple concurrent proposal projects, prioritizing tasks and meeting strict deadlines.- Implemented a standardized proposal template and content library, streamlining the proposal development process and improving efficiency.- Achieved a high win rate for RFP submissions, resulting in significant revenue growth and successful client acquisitions.- Continuously evaluated and refined proposal strategies based on feedback and outcomes, incorporating lessons learned into future responses.- Stayed updated on ongoing product features and development strategies as the proposal team subject matter expert on technical content.- Provided insights from RFP process to the executive, sales and product development teams to meet market demand and position products for success.

- Managed diverse marketing initiatives, including website redesign, driving brand awareness and lead generation.- Attended industry conferences, running the booth to network, promote the software, and generate business opportunities.- Planned events, including organizing Microsoft Dynamics SL user group events to showcase software solutions, build relationships with clients, and gather valuable market insights, resulting in increased brand recognition and lead conversion.- Worked closely with the owner to identify target user groups, plan logistics, and develop compelling presentation materials.- Conducted cold calling campaigns to identify potential clients and nurture leads.- Managed the end-to-end invoicing process, ensuring accuracy and timely delivery to clients, while maintaining clear communication with the finance department.- Provided tier 1 technical support to customers, troubleshooting software issues, and guiding them through basic setup and usage, effectively resolving inquiries and ensuring customer satisfaction.- Demonstrated strong organizational and multitasking skills, effectively balancing multiple responsibilities

- Developed and executed marketing strategies to increase brand awareness and student and alumni engagement.- Managed digital campaigns, social media, email marketing, and event promotions.- Collaborated with software development in IT department to improve email campaign management, links for digital marketing, search engine optimization and advertising.- Oversaw social media, increased followers, and monitored engagement metrics.- Designed in-store and online promotions to drive foot traffic and revenue.- Implemented email campaigns to update students, faculty, and alumni on promotions.- Analyzed campaign performance, ROI, and provided actionable insights.- Managed the website for an enhanced online shopping experience.- Collaborated with college faculty, student organizations, and other local businesses for targeted campaigns.- Coordinated events, fostering community and store traffic.- Demonstrated strong project management skills in cross-functional coordination and prioritization between student-focused textbooks and art supplies departments with alumni-focused apparel and merchandise.