Brittany Rials Email & Phone Number

Orlando, Florida, United States

NBC Sports Next is fueled by its mission to make playing sports better, developing sports technology that delivers innovative solutions and immersive experiences for athletes, coaches, players and fans everywhere.

San Diego, California, United States

Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities). Optimized content, rate and availability competitiveness on the Expedia sites to increase customer conversion by ensuring 60+ hotel partners were effectively managed through needs-based conversations. Built strong relationships to help promote and develop hotel partners’ high engagement with Expedia’s full site thus growing direct accounts during a pandemic. Led meetings with partners and contributed to the top four producing team in North America.

Orlando, Florida

Managed 30+ high end and vacation club concierges, oversaw that the utmost level of service to guests, partners and hotels was delivered and increased sales goals attainment by ensuring the team was successful. Coordinated with new partners to create Rezgo Point of Sale products, trained new hires and supported team needs for guest recovery, coaching & development and scheduling. Assisted in every aspect of the business from assisting the accounting team, supporting inventory needs, interviewing and hiring team members, leading training classes on the sales cycle and creating group ticket websites while collaborating with other managers on how to better the business.

Orlando, Florida, United States

Supported management to ensure daily tasks, team needs, and client requests were met and/or exceeded. Encouraged team and promoted enthusiasm to guarantee sales goals were exceeded monthly. Strengthened hotel/concierge partnership to streamline unity amongst brands.

Orlando, Florida, United States

Full service high end guest service representative, vacation planner and ticket sales agent. Upheld Expedia Local Expert’s core competencies daily: made recommendations for sightseeing around town, dinner reservations, activities, and many other services to ensure guest had a memorable vacation. Management of complex/highly sensitive requests and situations. Worked towards personal and team goals on a daily, monthly and yearly basis

Orlando, Fl

Responsible for providing friendly and efficient refreshment and drink service to members and guests during their time at the resort and throughout their golf game. Delivering a high level of guest service while also maintaining cleanliness and stocking levels to ensure smooth running day-to-day operations. • Pay based off the increase of sales and assisted with all banquet food and beverage needs.• Performed cart set up and break down procedures; contributed to overall cleanliness and organization of cart, golf course and facilities.• Ensured a pleasant visit for each guest; maintained effective guest relations.

Orlando, Florida Area

Ensured all guests visiting the parks and resorts had the most memorable and magical experience by going above and beyond to deliver exceptional guest service in merchandising and in shows and parades. Connected with guests by asking open-ended questions to assess guest needs and make appropriate suggestions. Contributed to a high energy, fast paced environment that provided guests with an entertaining, fun and dynamic experience. Upheld all company policies as outlined by the Walt Disney World Resort’s high standard of hospitality.