As a Customer Success Manager, I support and partner with our clients to align desired business outcomes & maximize their investment. Key aspects of my role include:- Conduct Onboarding & set the stage for a strong partnership- Shepherd our clients through the post-sale life cycle- Conduct quarterly alignment meetings to ensure maximum adoption- Gather feedback to enhance our product & processes, and effectively communicate these needs to Product & Executive teams- Co-team across all internal departments to escalate technical issues and mitigate risk- Partner with our sales team to uncover additional opportunities to strengthen the depth of each partnership with our expansive suite of solutions- Process renewals and work with our Legal department to process redline requests & contractual language amendments—Celigo is pioneering the future of cloud-based application integration with its integrator.io iPaaS platform and prebuilt Integration Apps. Our Integration Apps offer a suite of prebuilt, fully managed integration applications for popular cloud applications, including NetSuite, Salesforce, Shopify, Amazon, Zendesk, and many others to synchronize data, automate processes, and streamline operations by integrating their cloud applications.

Develop & execute win/win negotiation strategies for mid-market commercial account contractsMaximize contract value while protecting & enhancing the customer relationshipExecute upsell & cross-sell opportunities upon contract renewalIdentify account growth opportunities by playing an active role on the account team Understand customer requirements, business needs, uncover roadblocks, & demonstrate strong account management negotiation capabilities to drive renewals to on-time closureProvide executive management with complete visibility to renewals & solicit executive involvement as neededCommunicate risk clearly & take initiative in developing resolution strategiesAccurately maintain 120 day forecast of territory renewals Pull data and analyze reports from Wave Analytics and Salesforce CRM systems Engage numerous internal resources to provide products and insight to maintain customer relationship

Daily use of Salesforce and Gainsight dashboards/ reports to properly manage accounts, forecasts, opportunities and contracts Targeting monthly renewal by monitoring pre-eligible accounts at 60/120 days’ outMaintain and create office files and suspense for any follow up action neededResolve customer issues, document in the proper data base and complete any follow upApply sales tactics to shorten sale cycle and increase close rateUtilize quick computer navigation and skills to provide customers with the best experience Drafting and customizing customer’s individual transactionsProviding quotes for new business, renewals and changing existing business Phone Advertising Sales, Mid-Large businesses in various marketsConsulting clients across multiple national marketsExtensive experience within Salesforce CRM, digital marketing, & business to business sales

Named Top 35 Sales Counselors out of 250+ Counselors in the nation Led the division in top Sales Leader for the Indianapolis DivisionContinuous development of new customer pipeline through networking, asking for referrals, attending networking events, community involvement and effective fellowshipConsistently led Franklin Township in permits pulled on a monthly basisManaged realtor presentations and built strong relationships to increase monthly net salesMaintain knowledge of the company history and product linesEstablish and maintained realtor relationshipsUtilized Salesforce CRM tracking and reporting systems and Marketing Cloud email platform to market existing client base

Sold 3.3 million in 2012 for Ryan HomesManaged multiple monthly, quarterly, and yearly marketing plansMarketed successfully to a variety of buyer profiles across IndianapolisMaking calls to all potential prospects on a daily basis and booking appointments from an extensive lead base and generating new leadsClosing and negotiating many different types of real estate sales transactions using proven techniquesConsistently maintaining a detailed follow-up system for potential prospects, referrals, Realtors, and communityHighly trained and knowledgeable in all facets of building a new home with a National BuilderCertified Finance Specialist offering detailed analysis at pre-qualifying buyers, explaining mortgage process, calculating DTI, paymentsTracking competition, current market and consumer buying trends, creating reports, analysis/interpretation of unique selling propositionsUpheld customer satisfaction through a 140 day sales & operation processDeveloped & displayed strong problem solving techniques & communication skillsUtilized Salesforce CRM tracking and reporting systems and Exact Target email platform to market existing client base