· Partnered with Leadership Team in the long-range strategic planning for existing, new, and proposed business operations. · Created and implemented strategies to improve customer experience, customer satisfaction, and brand loyalty.· Analyzed customer feedback, behavior, and preferences to identify areas for improvement.· Further developed and maintained the company's brand image and reputation with customers.· Managed marketing campaigns, across various channels, to increase awareness of brand and products. · Encouraged problem-solving, strategic thinking and customer focused amongst the team.· Worked with other teams to ensure customer experience alignment in their respective departmental work and helped them deliver in accordance with the overall customer experience strategy.· Coordinated projects and events that enhanced the customer experience. · Set the foundation for the National and Key Account sales program.· Organized and attended industry tradeshows to promote and display products. · Oversaw the compliance team for laser safety and FDA compliance.

· Managed a team of managers for the Accounting and Operations departments.· Performed detailed financial statement analysis and provided comments for improvement in results.· Managed several departments to ensure achievement of functional and financial goals.· Conducted continuing assessment of company performance as compared to financial plans. · Performed monthly management financial reporting.· Assisted in initiating, implementing, and executing process improvements and controls. · Led projects with notable risk and complexity, developed the strategy for project execution.· Communicated complex concepts, anticipated potential objections, and persuaded executives to adopt a different point of view. · Solved unique and complex problems with broad impact on the business.· Partnered with Leadership Team to ensure accountability and develop KPI’s.· Oversaw staffing decisions in the Accounting and Operations departments. · Collaborated with Human Resources to ensure accuracy and efficiency of payroll administration, reporting, and compliance.· Oversaw distribution activity on a monthly basis.· Oversaw procurement functions, including contracts/purchase order requisitions, multiple procurement credit card reconciliations. · Worked with Sales Manager on customer credit applications and payment terms.

· Verified daily transactions entered by employees in QuickBooks, reviewed and corrected reports, and balanced out liability and expense accounts.· Implemented a strict close checklist and deadline for each month. Created and presented financial reports to Owner for review.· Created Yearly Budget and worked closely with Accounts Payable Clerk and department managers to keep purchases within budget.· Reviewed customer invoices each month for correct sales tax amounts. Filed and paid monthly sales tax. · Worked directly with CPA for yearly tax return and other projects, as needed.· Processed bills for payment within Net 30 terms. Met with Owner each week to go over bills and have checks signed.· Processed semi-monthly payroll for 40+ employees.· Put in place a 95% required accuracy for the accounting department. Ran an audit and calculated each employee’s rating. Met with employees that are below 95% accuracy each month to go over an improvement plan.· Worked with Inventory manager on implementation of new inventory system, wrote new policy and procedures for inventory management, trained employees on new inventory system, and took part in monthly inventory cycle counts and entered adjustments.· Reviewed reconciliations for bank accounts, company credit cards, prepaid accounts, customer deposits, and holding accounts.

· Assisted with data entry in QuickBooks, reviewed reports, and balanced accounts.· Created procedures for ordering supplies and inventory with a request and purchase order system.· Reduced accounts payable by consolidating purchasing to fewer vendors.· Liaised between company and vendors.· Assisted the Finance Director with financial reporting, monthly sales tax, and yearly tax return, by entering daily transactions, reconciling inventory counts, and providing complete descriptions for each account.· Reconciled bank accounts, company credit cards, prepaid accounts, customer deposits, and holding accounts in a timely manner. · Booked travel arrangements for traveling technicians and company executives.

· Performed office accounting and daily bookkeeping responsibilities. · Enhanced ledger accuracy by using effective and contemporary foolproof bookkeeping techniques. · Kept all account receivables up to date; send open invoices to customers, along with monthly statements. · Researched and resolved billing and invoice discrepancies.· Prepared monthly closing reports and reconciliations· Collected over $50K from clients with delinquent accounts.· Consistently utilized communication, computer, math, and public relation skills to perform proficiently in the workplace.

· Handled a wide array of executive office tasks including screening phone calls, filing, updating customer information in CRM system, manage company calendar. · Organized office filing system to keep records of financial transactions for the organization. · Managed the internal and external mail functions.