Brittany Whitehead Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Universal City, California

• 2023 GEM (Going the Extra Mile) Award Recipient2023 Rated Highly Effective Manager
• Operations consultant for multi-million-dollar new Ventures starting from ‘blue-sky’ through project completion. Reviews designs/plans analyzing business impact and ensuring future operational feasibility (efficiency.
• Operations… Show more 2023 GEM (Going the Extra Mile) Award Recipient2023 Rated Highly Effective Manager
• Operations Project Coordinator, coordinates logistics with 10+ impacted departments to ensure project work is completed while maintaining safe business operation and satisfactory employee/customer experience. Schedules.
• Transformed the Park Quality department by converting legacy checklists into data generators and developed a visual dashboard. Data analysis influenced future project work, helped drive resolutions, enhanced cross.
• Automates complex Excel data sheets and creates reports/Smartsheet forms/presentations/visual dashboards for multiple departments. Maintains an after-hours event calendar that guides project work, a department calendar.

Universal City, California

• Acting Manager, Nov 2021 - Apr 20222022 GEM (Going the Extra Mile) Award Recipient2022 Rated Highly Effective Manager
• Acting Manager Nov-Apr, managed 2 venues with a combined 200+ union Team Members and a Seasonal Supervisor.
• Directed an automated tracking project that significantly improved time-clocking accuracy impacting labor capital and resulted in 100% completion of all safety inspections, compliance training, and incident.
• Earned the… Show more Acting Manager, Nov 2021 - Apr 20222022 GEM (Going the Extra Mile) Award Recipient2022 Rated Highly Effective Manager
• Earned the highest overall Team Member Satisfaction Score among Attractions. Both teams rated at least 5% above the park operation average with one team showing a year over year 6% increase in company engagement. Rated.
• Hired Operators/Leads/Trainers, provided development feedback, and disciplined based on performance and policy adherence. Partnered with HR to ensure timely and fair resolution of employee and labor relations concerns.

Universal City, California

• 2021 Rated Highly Effective Manager
• Led a team of 150+ Team Members, an auxiliary team of 20+ Team Members, and a Seasonal Supervisor.
• Oversaw the daily area operation and Team Member activity as the duty manager and acted as ‘Manager in Charge’ for 100+ emergency and non-emergency situations.
• Implemented new rotation system that increased positive guest interaction scores and attraction throughput efficiency.
• Optimized management communication by… Show more 2021 Rated Highly Effective Manager
• Optimized management communication by implementing weekly recaps and transitioning to organized e-file sharing. Show less

Universal City, California

• Seasonal Supervisor, Operations- Halloween Horror Nights (Aug. 2019-Sep. 2019)Seasonal Supervisor, Opening Team, Attractions Operation- Jurassic World the Ride (Jul. 2019 - Aug. 2019)Lead/Trainer, Opening Team.
• Selected for 2019 Developing Leadership Training Program
• Awarded 2018 Attractions Team Member of the Year
• Designed 3 on-boarding training programs equipped with schedules and training… Show more Seasonal Supervisor, Operations- Halloween Horror Nights (Aug. 2019-Sep. 2019)Seasonal Supervisor, Opening Team, Attractions.
• Designed 3 on-boarding training programs equipped with schedules and training materials. Trained 90% of new staff and 75% of all Leads and Trainers. Training program is still in use today.
• Developed 7 segment trainings, 2 Standard Operating Procedures (SOPs), and 8 procedure breakdowns.

Loyola Law School In Los Angeles CA

• Created a case portfolio for trial counsel that expedited time spent searching for information
• Developed and implemented an extensive investigation plan after analyzing case files
• Maintained records, answered phone inquiries, and regularly updated online records