Patrol PC® is a US manufacturer of Ultra-Rugged touch screen tablet computers that are optimized exclusively for use in Police, Fire and EMS Vehicles. Advanced Electronic Design, Inc., the parent company of Patrol PC®, has been designing and deploying All-in-One Tablet Computers since 2001. We offer a variety of customizable, ergonomically safe and officer-friendly platforms designed to fit any marked or unmarked vehicle or apparatus, and we have thousands of units deployed in active duty throughout the U.S.As Sales Support Coordinator, I function as the main customer service touchpoint for our clients. This includes answering incoming calls and emails, fielding sales inquiries, reporting customer technical issues, front desk reception and other administrative support duties. I act as the main liaison between the internal production team and external sales team. I am also responsible for quality control checks on incoming orders, coordination of any product returns or repairs as needed through RMA processes, coordinating with third party vendors, collaborating with purchasing and shipping for any expedited requests, and scheduling installs for our New England customer base. Long-term projects include customer database management and clean-up, process documentation for sales related internal operations and process improvements.

Collette is a global leader of world travel and Escorted Tours, offering over 150 vacation choices on all seven continents.As the Accounting Associate for the Group Travel department, I provide support by researching, auditing, invoicing, refunding and reconciling accounts based on the fluctuating needs of the business. By utilizing my organizational and time management skills, I ensure that our groups and their passengers receive a timely and accurate billing statement and then I follow up to be sure payments are collected by respective due dates. I run daily, weekly and monthly reports to ensure any changed accounts have been reconciled and re-invoiced or refunded as needed. I collaborate with supervisors and the Information Technology department to implement better practices for internal teams by reporting and resolving system bugs or needed modifications, and determining coaching opportunities which help my team reach invoicing accuracy goals. I was an essential member of the innovation team tasked with modifying current systems for updated invoice programming as well as a new booking process to help the company move forward with automation ability. At the beginning of our Wellness Campaign and opening of our gym facility, I was able to inspire my co-workers to reach their wellness goals through becoming a Wellness Center Committee Member, and received a Wellness Center Member of the Month award.

Starting as President’s Club Account Coordinator, I assisted Account Executives in providing exceptional customer service to our most prestigious clients by running monthly and yearly reports for upcoming departures for the top territories and accounts and managing those bookings as necessary. This included preparing and providing rooming lists, flight schedules, tour information and processing cancellations, re-books and newly added passengers. Notable projects: President's Club Accounts yearly incentive trip: April 2012 tour of Panama. Booked all qualifying group leaders, followed up on air schedules, deviations, special requests and managed all passenger information and requests prior to departure. While on tour in Panama, I assisted management in all aspects of presenting a memorable tour for our guests, while helping them feel confident to return home and sell this tour to their clients.

I was the key administrator for this newly purchased CRM system. I ran daily, weekly and monthly reports to ensure system was being utilized to its full potential and reported information to the executive team. I managed the daily events calendar and tracked sales manager progress, bookings, revenue, etc.

Reporting directly to the Director of Sales and Catering, I assisted sales managers and the banquet team with various tasks such as follow-up calls with clients, filing, maintaining spreadsheets, planning and preparing for both small- and large-scale events. I was responsible for completing detailed Banquet Event Orders for large dinner parties, concerts and corporate meetings and events. I organized and prepared meeting notes and Event Order packets for bi-weekly management meetings. I also assisted in the creative planning and editing of a new 24 piece sales kit and use this kit as a prospecting tool for new potential clients.

I was hired to function as a receptionist, taking dinner reservation calls for two major restaurants on the casino property. I entered all reservations in the Open Table Reservation System and kept open communications with restaurant managers. This role expanded to include several team members which I was responsible for scheduling, training and supervising to oversee ticket sales for many large party ticketed functions for the casino.

Conducted basic ticket office procedures, sales and processes and assisted Ticket Office Manager with various 'day of game' duties throughout the season.Worked as a receptionist capable of all basic administrative duties such as answering phones, data entry, mailing, maintaining spreadsheets, etc.Trained and worked as a luxury suite attendant Functioned as an "on call" worker on several occasions as a concessions worker, the Paw Sox Mascot, a sales associate in the team store, and as an usher/ticket taker when necessary.

Successfully ran front end operations within a large retail storeSupervised up to 9 cashiers and sales associates on a daily basisTrained seasonal cashiers on register and customer service procedures

Reported directly to Food and Beverage Director.Managed 8-11 cashiers on a daily basis during sold out games of 10,000 fans or more.Controlled opening and closing procedures of a main concessions stand including set-up, break down and cleaning.Successfully trained new and temporary workers on register processes, rules and regulations, set-up and proper cleaning procedures.Counted, recorded and input inventory data on a daily basis on Tangent Inventory System.