Brittany Truong Email & Phone Number

New York, Ny, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

- Oversee merchandising and ecommerce shopping experience in art & gifting categories, including Baby & Kids, Stationery Gifts, Giftable Art, and Graduation. Became main point person after 7 months, in place of head merchant who is on leave.- Spearhead end-to-end process of running design challenges within each category to crowdsource artwork from our independent artist community by understanding crowdsourcing model, developing eye for design, and using consumer voting data - Perform categorical hindsight for current assortment before challenge launches to determine the new assortment strategy, SKU targets, and growth/ NPD opportunities for upcoming collections.- Lead category business review with senior-level executives and identified strengths, points of improvement and actionable items based on findings- Manage onsite shopping experience through curating product selections for landing pages, revising product ranking for high-traffic pages, and adjusting filter experience based on conversion rates, clickmaps analysis, and customer needs - Analyze comps, top sellers, customer feedback, and key retail metrics including AOQ, uptake, and mix shift to regularly implement onsite and product improvements in order to grow ATV metrics and meet sales growth goals - Onboarded newly hired RMA through training on merchandising practices including assorting process, data attribution for newly created SKUs, sales reporting, and category page refinement

Bentonville, Arkansas, Us

Managed multi-million dollar P&L across Walmart.com brands where I am responsible for strategizing the best assortment for customers while balancing financial goals. - Collaborated with top CPG vendors as well as cross-functional teams (supply chain, merchandising, marketing) to bring full customer shopping journey to life. - Created best-in-class UX through SEO, promotional site initiatives, and enhanced on-site navigation experience.- Work included driving assortment strategy, item setup, pricing, forecasting, new brand launches, marketing initiatives, site merchandising

New York, New York, Us

Assisted digital/social marketing team with tasks involving influencer marketing and public relations. - Curated giftings for influencers, editors, and PR agencies to encourage content creation and bring about brand/ product awareness of newly launched items. - Managed micro-influencer program by tracking relevant influencers and sorting contact database via Fohr & Tribe - Organized and managed PR product closet by logging incoming shipments and restocking depleted items.

Los Angeles, Ca, Us

Assisted with data entry recording of community agencies for research and evaluation purposes. - Manually recorded evaluation sheets taken from local schools into internal system to better analyze and improve child care and early education environments - Organized office storage structure to efficiently find classroom materials and critical project files

San Francisco, California, Us

Supported social media team by ameliorating community sentiment during pivotal product change and owned social media project during product launch. - Managed brand content and supported social needs across high- profile social media accounts (Instagram, Facebook, Twitter) to build brand affinity and awareness- Engaged with patient community by responding to comments and tagged content in a meaningful way and identified UGC for social and digital usage- Identified customer care issues and escalated problems to support team - Owned #treatyoskin campaign through facilitating giveaways and providing weekly check-ins with performance of channels

Toronto, On, Ca

Participated in duo program in tax and audit, learning the ins and outs through shadowing partners and managers. - Assisted client with becoming public through footing, recalculating, and verifying financial statements through eAudit - Shadowed tax partner with client proposals and led research of potential clients to understand full client engagements- Amended alternative investment work papers and tax return forms through Orion and GoRS to correctly represent client standings and credits during busy season

Assisted program representatives with adhoc tasks relating to clerical tasks and project management. - Assisted with annual Research Poster Day by updating marketing materials such as flyers and promotional email, and help set up in Pauly Pavilion - Maintained excellent customer service at front desk by answering questions from students, faculty, and phone calls- Revised outdated files in server by editing spreadsheets of program roasters to ensure accuracy of student information

Stepped into role during year end and assisted with reconciliation and processing. - Reconciled accounts of agency funding to match disparate information given by federal government for year end reports - Processed journal vouchers, interdepartmental charges, revenues, and deposits into system and documents for auditing- Updated CalWIN system by inputting 100+ revised customer data for payments of overcharges

Tokyo, Jp

Provided excellent customer service to guests on sales floor, fitting room, and cash wrap to ensure that they have the optimal shopping experience. - Tended to customer needs and provided product and brand knowledge (finding another size, recommendations, check stock)- Managed fitting room as host (finding products, putting people in rooms)- Acted as cashier and follow cashier protocol with purchases, returns, and exchanges- Tidied sales floor back to brand standard by managing clothes and cleanliness- Adhered to company guidelines and possessed sense of urgency to get tasks accomplished quickly and efficiently

Responsible for responding and resolving worker issues as well as updating documentation of newly gained client. - Responded up to 35 emails an hour to resolve issues constructive criticism submitted by customers via email to ensure customer satisfaction and loyalty- Created labeled data set of over 1,000,000 images to assist machine learning engineers for landmark engagement- Supported enterprise level customers with job processing, sorting, etc. - Researched and created company wide documentation on over 40 non-profit clients

Worked directly with the Program Evaluation and Research Unit (PERU) to learn more about data entry and analysis. - Successfully summarized data from surveys to create program evaluation reports by manually entering data from surveys taken by patrons onto SurveyMonkey, exporting information into Excel, and crafting a report detailing any trends and patterns of feedback given about programs. - Gained advanced Excel skills and data management commands- Concatenated information from different spreadsheets into one- Manually matched disparate information- Performed database testing and database process flow, giving critiques and feedback on user interface

Staff for the Youth and Creative Living Booth during the Alameda County Fair. Key responsibilites/ Duties:- Set up the faire by cleaning and positioning cases, organized artwork in buildings- Clerked and administered judges while they critiqued artwork entered by participants- Ran Solar Energy booth with two other staff members and educated youth about solar power and how it can produce energy.- Demonstrated lessons through making solar powered cars, and explaining solar powered flowers and beads.

San Francisco, Ca, Us

Attended weekly professional trainings held to learn about technology based job skills, such as social media, marketing, web, and graphic design. - Worked as a team with my library branch group to effectively outreach communities about the tutoring/ resources at library. - Designed flyers to broadcast weekly tutoring services- Devoted hours on weekend on a weekly basis to provide training sessions to patrons at the Oakland Main Public Library- Developed basic how-to videos about frequently asked questions and a webpage for final project for patrons at the library to refer to

Alexandria, Va, Us

Supervised and mentored class of 35 students in hopes of providing an educational yet fun summer experience. - Coordinated weekly schedule, such as breaks, lessons, projects, and games, and taught lessons with other teachers and volunteers to make students' weeks productive and enjoyable while preparing them for the school year.- Supervised and monitored kids' activities and academic progresses in the classroom- Interacted and oversaw kids on field trips and ensured a safe environment for them- Maintained order during lunch time - Managed front desk to sign students in and out, and administer any future events happening and answer any questions from parents.

Atlanta, Georgia, Us

Assisted teachers, especially the math teacher, with lessons and games during class.Key responsibilities/ duties:- Facilitated half the class, typically ten students, with math problems, such as adding and fractions. - Supervised and interacted with students in classrooms, gym, and luncheon areas by playing games with a group of kids, played movies, and maintained safety and orderliness during activities. - Managed sign in table to sign and direct students in, as well as answer any questions from parents.

Bachelor’S Degree, Economics

Uceap; Bachelor Of Business Administration - Bba

Business Administration And Management, General

Education record