Maintain a high level of guest satisfaction using operational excellence, engagement, and maniacal execution in order to differentiate the brand. Strategically implement and integrate newly introduced initiatives to align with the vision and goals of the company. In addition, Responsible for departmental operations and development, including staffing, training, and ongoing performance appraisals and coaching. Building strong hourly teams to drive the guest experience and build strong guest loyalty through leadership, communication, and resolution.• Seamlessly collaborate with corporate leaders to roll out training materials, systems and aides that help the field deliver quality performance • Overall Service and Attentiveness NPS scores exceeds target for 2016

Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Able to motivate employees to perform their maximum potential.