Brittany Grygierczyk Email & Phone Number

Sacramento, CA, US

Rancho Cordova, California, United States

The Eyefinity Implementation Services team focuses on the initial introduction, implementation, and training, supporting private practice staff in building comfort and confidence in both the Eyefinity Practice Management and Eyefinity EHR platforms. - Maintain strategic partnerships with various VSP and Eyefinity Line of Business counterparts by providing.

Rancho Cordova, CA

*benefitexpress acquired benefitsCONNECT- Create, sustain, and grow relationships with external clients and carrier partners- Responsible for managing client retention and ongoing satisfaction by implementing strategic solutions to expediently solve client issues and escalations- Oversee team of Client Delivery Managers supporting top revenue books of.

Rancho Cordova, CA

- Assisted the senior leadership team in development, implementation and documentation of new and existing operational processes- Utilized the Agile project management methodology to manage quality assurance of all client implementation projects for benefitsCONNECT and bCEnroll software platforms

El Dorado Hills, CA

Contributed to 834 (benefit enrollment and maintenance) team by collaborating with various employer groups, vendors, and internal work groups, to implement 834 electronic data interchange (EDI) eligibility files. Also tasked with the maintenance of existing clientele files requiring constant collaboration with various benefit administrators.- Triage and.

Rancho Cordova, CA

Provided customer service and technical support to brokers and employer groups enrolled with any of the three benefitsCONNECT platforms. Triaged and/or escalated inquiries to alternate support groups when necessary, while resolving existing broker level support cases via phone or email.Tasked with completing implementation and annual enrollment projects by.

Elk Grove, CA

Responsible for providing World Class Service and Support to AppleCare Customers within the AppleCare organization. Troubleshoot and resolve technical issues while multitasking and managing multiple internal tools and software applications. Exceeded all call center metrics including but not limited to: Average Handle Time (AHT), After Call Work (ACW).