Brittany Grygierczyk Email & Phone Number

Sacramento, Ca, Us

Rancho Cordova, California, United States

The Eyefinity Implementation Services team focuses on the initial introduction, implementation, and training, supporting private practice staff in building comfort and confidence in both the Eyefinity Practice Management and Eyefinity EHR platforms. - Maintain strategic partnerships with various VSP and Eyefinity Line of Business counterparts by providing key stakeholders with customer and department specific perspectives regarding complex business challenges or opportunities- Identify, recommend, and implement procedural changes to continually evolve quality service to internal and external customers- Lead team to analyze, diagnose, and effectively work with diverse SMB Dr/practice staff to forecast and resolve escalated issues to follow- Monitor performance of direct reports by providing feedback, opportunities, and behavioral coaching to drive stellar performance as well as retention

Rancho Cordova, Ca

*benefitexpress acquired benefitsCONNECT- Create, sustain, and grow relationships with external clients and carrier partners- Responsible for managing client retention and ongoing satisfaction by implementing strategic solutions to expediently solve client issues and escalations- Oversee team of Client Delivery Managers supporting top revenue books of business across various levels of support. Supervisory duties include delivery of company driven goals, assessing workload, and addressing client escalations- Identify departmental inefficiencies and best practices to streamline process and procedures- Provide consultation to sales team as a subject matter expert for benefitsCONNECT system capabilities, implementation, and ongoing support- Support product and development teams in platform quality assurance to include: usability testing, functionality testing, and acceptance testing- Develop curriculum, oversee logistics, and deliver Broker-centric new hire training program- Facilitate both onsite and offsite client facing system training

Rancho Cordova, Ca

- Assisted the senior leadership team in development, implementation and documentation of new and existing operational processes- Utilized the Agile project management methodology to manage quality assurance of all client implementation projects for benefitsCONNECT and bCEnroll software platforms

El Dorado Hills, Ca

Contributed to 834 (benefit enrollment and maintenance) team by collaborating with various employer groups, vendors, and internal work groups, to implement 834 electronic data interchange (EDI) eligibility files. Also tasked with the maintenance of existing clientele files requiring constant collaboration with various benefit administrators.- Triage and research issue cases routed to EDI team through SalesForce Service Issue Tracking Tool (SITT)- Responsible for incoming/outgoing communication to internal partners specific to EDI procedure, processes, system outages, and escalated service issue cases. - Monitor, validate, and extract data from daily EDI reports- Complete data analysis to identify trends, defects, and potential system improvements

Rancho Cordova, Ca

Provided customer service and technical support to brokers and employer groups enrolled with any of the three benefitsCONNECT platforms. Triaged and/or escalated inquiries to alternate support groups when necessary, while resolving existing broker level support cases via phone or email.Tasked with completing implementation and annual enrollment projects by configuring Employee Self Service sites to provided carrier and employer group specifications. Conducted basic and advanced benefitsCONNECT training for new and existing clients onsite, on-location, or via virtual instructor led webinar on a monthly basis.

Elk Grove, Ca

Responsible for providing World Class Service and Support to AppleCare Customers within the AppleCare organization. Troubleshoot and resolve technical issues while multitasking and managing multiple internal tools and software applications. Exceeded all call center metrics including but not limited to: Average Handle Time (AHT), After Call Work (ACW), Average Call Duration (ACD), and Customer Satisfaction (CSAT), for the following departments; MobileMe, CPU, and iApps.Achievements:- NAT T1 Team Manager Backfill July 18, 2011 - August 5, 2011- Participated in iTrack UAT Testing for World Wide Scheduling - July 2011- iApps T1 Team Manager Rotation, December 15, 2010 - June 24, 2011- Completed Team Manager Backfill VILT Training, June 2011- Completed Team Manager Foundations Training, February 2011- ACEA iCare Award, March’10- AppleCare Career Development Project (ACCD), August 2009 - August 2010- 90 day rotation with World Wide Scheduling, January 2009 - April 2009- Nominated and interviewed as a finalist for a 6-month rotation with World Wide Communications Team