Brittany Witkowicki Email & Phone Number

United States

San Diego, California, United States

• Marshals internal staff to deliver value – from guiding a client/BlueSnap team through Implementation to anticipating and identifying issues and driving through resolution.• Established as a payments consultant who is dedicated to deliver maximum value to my portfolio and engage in frequent informal and formal dialogue.• Coordinates and assists with client implementations and engage resources as need to resolve service issues.• Creates relationships with day-to-day account… Show more • Marshals internal staff to deliver value – from guiding a client/BlueSnap team through Implementation to anticipating and identifying issues and driving through resolution.• Established as a payments consultant who is dedicated to deliver maximum value to my portfolio and engage in frequent informal and formal dialogue.• Coordinates and assists with client implementations and engage resources as need to resolve service issues.• Creates relationships with day-to-day account contacts and identifies and build C-level contacts to ensure trust, confidence, loyalty and mutual benefit.• Has an expectation of each business’ direction and regularly monitors key business metrics for consistency with these expectations.• Works with my clients to understand and help accounts meet their goals through strong relationship building, product consultation, retention plans, and cross sell programs.• Identifies value-based opportunities and close business to increase BlueSnap’s share of processing from account business.• Facilitates product adoption through effective needs-based selling.• Partners with BlueSnap Marketing to develop case study scenarios based on account success and ensure account is referenceable.• Monitors account activity and reviews the value of services provided to recommend needs-based sells. Show less

San Diego, Ca

• Responsible for managing and maintaining the highest level of client satisfaction for a complex and demanding client base while ensuring annual contract renew and account growth. • Exercised high-level discretion and independent judgment to respond to complex client issues while developing and maintaining relationships with each client. • Educated clients on how to adopt and engage with the Midigator platform and troubleshoot technical issues. • Successfully managed MID health… Show more • Responsible for managing and maintaining the highest level of client satisfaction for a complex and demanding client base while ensuring annual contract renew and account growth. • Exercised high-level discretion and independent judgment to respond to complex client issues while developing and maintaining relationships with each client. • Educated clients on how to adopt and engage with the Midigator platform and troubleshoot technical issues. • Successfully managed MID health, processor credentials, CRM campaign permissions and chargeback portal data for a book of business accounting for over $10 million annually to the business. • Developed metrics for success/ROI reporting based on each client’s goals and lead monthly calls to discuss performance, data health and aligning additional capabilities from the Midigator product line. • Recorded client feature requests or enhancements to Product Owner in JIRA, along with submitting and following through on bug or enhancement tickets. • Educated and mentored/lead other members of the Client Success team. Show less

• Managed high-risk ecommerce application process for both domestic and offshore clients from beginning to end. • Oversaw 150+ active merchant accounts. Analyzes and tracks associated data to keep MIDs running smoothly and keep chargeback ratio low, while maximizing MID cap usage.• Responsible for proper data and information management within Salesforce, Internal CRM, Zoho, and JIRA. • Experienced as trade show exhibitor. Responsible for everything from setup to takedown including… Show more • Managed high-risk ecommerce application process for both domestic and offshore clients from beginning to end. • Oversaw 150+ active merchant accounts. Analyzes and tracks associated data to keep MIDs running smoothly and keep chargeback ratio low, while maximizing MID cap usage.• Responsible for proper data and information management within Salesforce, Internal CRM, Zoho, and JIRA. • Experienced as trade show exhibitor. Responsible for everything from setup to takedown including working the floor. • Managed human resources department for both Tampa and San Diego offices. • Effectively managed Agents, executed agreements, and administered training. Show less

• Oversaw and provides general administrative support for day-to-day company operations. • Has familiarity with DoD industry best practices and DoD related programs, organizations, and processes. • Responsibilities included bookkeeping, paying bills, processing travel and expense reports, assistance in preparing budget information and account reconciliation. • Performed office-related duties such as document management, management of calendars, coordinates travel. • Assisted… Show more • Oversaw and provides general administrative support for day-to-day company operations. • Has familiarity with DoD industry best practices and DoD related programs, organizations, and processes. • Responsibilities included bookkeeping, paying bills, processing travel and expense reports, assistance in preparing budget information and account reconciliation. • Performed office-related duties such as document management, management of calendars, coordinates travel. • Assisted Human Resource activities such as HR database maintenance, resume reviews, job requirements development, recruiting functions, and training. • Provided customer-facing interaction by providing correspondence with potential partners to execute teaming agreements and NDAs for contracting purposes. • Held top-secret security clearance. Show less

• Organized and administrate a rapidly growing and fast paced manufacturing group within the company. • Created a database in Microsoft Access to reflect all Aethercomm’s previous, current, and upcoming products. • Maintained database with any new information associated with those products. • Ran and reviewed weekly reports for management. • Managed the manufacturing area using Microsoft Project and distributed weekly updates throughout the company.

Master Of Business Administration (Mba)

Bachelor Of Business Administration (Bba)