Brittany Witkowicki Email & Phone Number

United States

San Diego, California, United States

• Marshals internal staff to deliver value – from guiding a client/BlueSnap team through Implementation to anticipating and identifying issues and driving through resolution.
• Established as a payments consultant who is dedicated to deliver maximum value to my portfolio and engage in frequent informal and formal dialogue.
• Coordinates and assists with client implementations and engage resources as need to resolve service issues.
• Creates relationships with day-to-day account… Show more
• Creates relationships with day-to-day account contacts and identifies and build C-level contacts to ensure trust, confidence, loyalty and mutual benefit.
• Has an expectation of each business’ direction and regularly monitors key business metrics for consistency with these expectations.

San Diego, CA

• Responsible for managing and maintaining the highest level of client satisfaction for a complex and demanding client base while ensuring annual contract renew and account growth.
• Exercised high-level discretion and independent judgment to respond to complex client issues while developing and maintaining relationships with each client.
• Educated clients on how to adopt and engage with the Midigator platform and troubleshoot technical issues.
• Successfully managed MID health… Show more
• Successfully managed MID health, processor credentials, CRM campaign permissions and chargeback portal data for a book of business accounting for over $10 million annually to the business.
• Developed metrics for success/ROI reporting based on each client’s goals and lead monthly calls to discuss performance, data health and aligning additional capabilities from the Midigator product line.

• Managed high-risk ecommerce application process for both domestic and offshore clients from beginning to end.
• Oversaw 150+ active merchant accounts. Analyzes and tracks associated data to keep MIDs running smoothly and keep chargeback ratio low, while maximizing MID cap usage.
• Responsible for proper data and information management within Salesforce, Internal CRM, Zoho, and JIRA.
• Experienced as trade show exhibitor. Responsible for everything from setup to takedown including… Show more
• Experienced as trade show exhibitor. Responsible for everything from setup to takedown including working the floor.
• Managed human resources department for both Tampa and San Diego offices.

• Oversaw and provides general administrative support for day-to-day company operations.
• Has familiarity with DoD industry best practices and DoD related programs, organizations, and processes.
• Responsibilities included bookkeeping, paying bills, processing travel and expense reports, assistance in preparing budget information and account reconciliation.
• Performed office-related duties such as document management, management of calendars, coordinates travel.
• Assisted… Show more
• Assisted Human Resource activities such as HR database maintenance, resume reviews, job requirements development, recruiting functions, and training.

• Organized and administrate a rapidly growing and fast paced manufacturing group within the company.
• Created a database in Microsoft Access to reflect all Aethercomm’s previous, current, and upcoming products.
• Maintained database with any new information associated with those products.
• Ran and reviewed weekly reports for management.
• Managed the manufacturing area using Microsoft Project and distributed weekly updates throughout the company.

Master Of Business Administration (Mba)

Bachelor Of Business Administration (Bba)